Sr. Business Application Specialist, C2C

ESSENTIAL JOB FUNCTIONS

• Primary ownership of the C2C Help Desk supporting day to day user operations
• Industry experience within international supply chain and transportation.
• Describe the application with understanding of users and use, and develop an application that serves both.
• Guide/oversee system integrations, user acceptance testing and deployment to end users to ensure seamless updates of the application and its features. o Setup and manage C2C inbound and outbound EDI messaging
• Facilitate implementation of new functionality through training sessions, demos, and the development of appropriate documentation.
• Manage sprints, a backlog and application roadmap on a two-week Agile cadence.
• Understand business needs, writing clear stories to execute during each sprint.
• Analyze the impact of proposed solutions across the global organization; develop use cases to explain/demonstrate business requirements, specifications, and acceptance criteria to users.
• Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations.
• Work closely with internal stakeholders to manage the process, workflow, data quality and roadmap.
• Work closely with vendor for any professional services as well as support/bug incidents.
• Recognize and highlight opportunities by region/station, mode of transport, carrier or client and communicate to leadership for review.
• Make data driven decisions and implement metrics to manage progress and impact.
• Act as liaison and consultant for any PowerBI reporting (internal and external facing), C2C data model shaping and global standard Warehouse Operations KPI metrics
• Comfortable with creating adhoc queries not fit for long term use
• Management experience in networking, server/desktop management and peripherals (including mobile devices)
• Other duties as assigned

PHYSICAL REQUIREMENTS

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require regular and punctual attendance as well as presence on-site at the assigned work location

OTHER SKILLS/ABILITIES

• Excellent communication skills; Ability to convey ideas effectively, listen intently, write strong product requirements, and drive consensus across functions and teams.
• Ability to deal with ambiguity-given an open-ended task, can achieve great work with minimal supervision.
• Self-motivated and goal oriented with strong organization skills and an excellent attention to detail.
• Experience in working with end users to elicit and document requirements.
• Empathy for end users - craft intuitive workflows that improve user experience.
• Technical competence; can discuss APIs and data models, but not necessarily an expert; able to navigate as needed.
• Comfortable and competent analyzing data, developing meaningful business objectives/metrics to measure progress.
• Strong collaboration and teamwork skills in a small setting, as well as across different geographic locations.
• Ability to focus on high quality work while under pressure; drive short-term actions that are consistent with long-term goals. Advanced knowledge of MS Office, Visio and backlog management tools.
• Expert knowledge of project management principles and practices.
• Experience working in an Agile/Scrum environment.

EDUCATION AND EXPERIENCE

• 5-10 years experience providing C2C application support on a daily basis
• Bachelor degree
• 3- 5 years of experience as a Product Manager or relevant work experience
• Strong business acumen with a strategic-thinking mindset, effective management skills, and the ability to proactively respond and scale to market demands
• Exceptional analytical, problem-solving, and decision-making skills

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.