CRM System Administrator

Description The CRM System Admin will be responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware, software, and related infrastructure.

Responsibilities

• Knowledge of Federal and District of Columbia records management laws, regulations, rules, policies and procedures; the principles and concepts of information governance of various phases of records and information management; and the complete records process and content management framework that supports the entire life cycle of DOB records.
• Knowledge of record storage systems, including an understanding of record storage and retention procedures, and relevant rules and regulations established by District of Columbia and Department of Buildings.
• Skill in evaluating the day-to-day functioning of a program and initiating changes to make it more effective.
• Ability to establish and maintain effective working relationships with local records officials, federal and state agents needing Agency records services, the public and peers, and management staff.
• Ability to exercise sound judgment and discretion in developing, applying, and interpreting policies and procedures.
• Skill in effective communication to organize ideas and present findings in a logical manner with supporting, as well as adverse, criteria for specific issues, and to prepare related materials.
• Ability to understand the Agency’s Records Programs and their interaction with e-records systems.
• Organized and detail oriented. Self-starter with the ability to manage, prioritize and meet deadlines. Strong focus on customer service.
• Experience interpreting laws, regulations, procedures, or guidelines.
• Ability to administer and manage an automated fulfillment and registration system as well as Microsoft Office software applications (Word, Excel, PowerPoint).