Customer Success Consultant- Kenya

We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA’s success.

About FieldAssist Welcome to FieldAssist, where Innovation meets excellence!! We are a top-tier SaaS platform that specializes in optimizing Route-to-Market strategies and enhancing brand relationships within the CPG partner ecosystem. With over 1,25,000 sales users representing over 750+ CPG brands across 25+ countries in South East Asia, the Middle East, and Africa, we reach 25,000 distributors and 7.5 million retail outlets every day.

For one in the Seat: Requirements

• Work closely with internal teams and international clients to ensure smooth and timely project execution.
• Conduct in-depth training sessions for international client project stakeholders on using the product.
• Assist with high-severity requests or issue escalations as needed.
• Guide international clients on product features and how to use them effectively.
• Drive client scale-ups to reach enterprise-level penetration across global teams.
• Update clients about new feature developments and enhancements as per their business requirements.
• Monitor product adoption and usage by international users.
• Configure and demonstrate the product to clients during the pre-execution phase, if needed.
• Ensure customer satisfaction and build strong relationships with global clients.
• Travel to international client office locations, as required.

Who we're looking for

• Excellent verbal & written communication & presentation skills
• Ability to multi-task and work in a challenging fast paced environment
• Go-getter attitude and a strong work ethic
• Proficient in MS Excel & PowerPoint
• Excellent problem-solving skills, attention to detail and solution-oriented attitude
• Enthusiasm about technology with demonstrated technical aptitude
• Must have a valid passport and proficiency in French (mandatory)

Why join us? At FieldAssist, we foster a culture where innovation, collaboration, and your ideas truly matter. Here’s why you’ll love being part of our team: 🚀 Continuous Learning – Learning wallet, workshops, and opportunities to upskill. 🌍 Global Opportunities – Exposure to international markets as we go global. 💡 Innovative Mindset – Freedom to experiment, fail fast, and learn faster. 🏋️Health & Wellness – Benefits for you and your family, plus discounted CultFit memberships. 🌟 Workplace Culture – Hybrid work, vibrant environment, and exciting team offsites. 🤝 Inclusive Environment – A culture built on collaboration, respect, and trust. Join us and be part of a team that’s shaping the future while investing in your personal and professional journey.