Customer Relations Specialist (B2B)

🌟 About the Role

The Customer Relations Specialist is responsible for managing B2B customer relationships while driving the growth of service contract sales. This role focuses on ensuring high levels of customer satisfaction through effective coordination with internal teams and timely handling of service requests, maintaining current service contract customers, and converting existing Technogym customers into service contract holders.

📋 Key Responsibilities

Customer Relationship Management

• Build and maintain strong, long-term relationships with B2B clients
• Act as the primary point of contact for customer inquiries, concerns, and service requirements
• Ensure customer expectations are clearly defined and consistently met
• Proactively follow up on customer feedback and drive improvement actions
• Foster trust and long-term customer loyalty

Contract Service Sales & Account Management

• Prepare, present, and negotiate service contract proposals tailored to customer needs
• Manage contract renewals and ensure continuity of service agreements
• Monitor contract performance and ensure all deliverables and commitments are met
• Identify upsell and cross-sell opportunities within existing accounts Service Request Handling & Support
• Receive, log, and process customer service requests in a timely manner
• Perform initial assessment and minor remote troubleshooting where applicable
• Coordinate with technical and service teams for proper resolution and dispatch if needed
• Provide timely updates to customers regarding service status
• Prepare and send quotations for follow-up repairs or additional work
• Conduct follow-ups to ensure issues are resolved and customer satisfaction is achieved

🎯 Job Qualifications

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Bachelor’s degree in Business Administration, Marketing, Engineering, or related field

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2–5 years of experience in B2B customer relations, account management, or service sales

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Strong communication, negotiation, and relationship management skills

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Ability to manage multiple accounts and coordinate across teams

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Basic technical troubleshooting skills are an advantage

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Experience in technical/service-oriented industries is preferred