Customer Experience Associate

NorthStar Memorial Group is seeking a Customer Experience Associate at our Home Office in Houston, Tx (Galleria). Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence for the customers we serve.

Responsibilities

• Assists customers with information about products and services, placing orders, canceling accounts, filing complaints, etc.
• Maintains customer relationships by responding to inquiries and documenting actions
• Explain contract terms accurately in simple language so that customer can understand the explanation and how it applies to their particular question
• Ensures that appropriate changes were made to resolve customers' problems
• Keeps records of customer interactions, recording details of inquiries, complaints, and comments

Qualifications

• 2+ years of customer service experience
• Bilingual in English & Spanish, required
• Call center experience a plus
• Strong problem-solving and organizational skills
• Proficient in MS Excel and Word
• Professional communication skills and passion for helping people
• Ability to work independently and manage competing demands

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.