VIP Manager- Gambling- Portuguese-Spanish languages

Who We Are

We’re an international iGaming & Entertainment platform активно expanding across global markets. Our VIP segment is growing fast, and we’re focused on delivering top-tier experiences across LATAM, Portugal, and Uzbekistan .

Our culture?

Fast and flexible.

Player-first mindset.

Focused on retention and value.

Human communication, real relationships.

What You’ll Be Doing (VIP Manager)

• Managing VIP players and acting as their main point of contact.
• Communicating via Intercom, Telegram, WhatsApp, and calls .
• Monitoring player activity and engagement proactively.
• Developing and executing retention strategies.
• Handling complex cases (payments, withdrawals, bonuses, KYC, disputes).
• Collaborating with internal teams: Payments, Risk, Support, QA, Product.
• Offering personalized bonuses, promotions, and VIP conditions.
• Maintaining CRM records and achieving KPI targets.

What Makes You a Great Fit

• Experience as a VIP / Retention / Account Manager in iGaming.
• Experience working with one or more GEOs: LATAM, Portugal, Uzbekistan .
• Strong understanding of retention, churn, and player lifecycle.
• Excellent communication skills and emotional intelligence.
• Experience with chats and calls (inbound / outbound).
• Confident use of CRM systems and communication tools.
• Proactive, responsible, and results-driven mindset.

Bonus Points

• Experience working with high-value VIP clients across multiple markets .
• Deep understanding of VIP segment specifics in iGaming.
• Experience in a multicultural environment .

What’s In It for You

• Fully remote work format.
• 5/2 schedule (no night shifts).
• Competitive salary + performance-based bonuses.
• Paid onboarding and full support during adaptation.
• Career growth opportunities in a scaling international company.