davidkennedyrecruitment
B2B Travel Agent (French)
Job description
David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit Frencg speaking B2B Travel Agent to join their team in Paris.
Position: B2B Travel Agent
Location: Paris, France
Work model: hybrid (2 days per week from home)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES
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Provide high-quality travel support to customers via chat, phone, and email
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Manage hotel, flight, rail, and car bookings accurately and efficiently
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Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions
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Support users with self-service functionality on the client’s platform and mobile application
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Maintain extensive supplier, destination, and travel system knowledge
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Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
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Ensure compliance with company travel policies, customer procedures, and global travel regulations
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Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience
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Participate in team meetings, product updates, and supplier/travel industry training sessions
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Provide operational feedback to internal teams regarding customer experience and process improvements
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Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.
REQUIREMENTS
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Native/fluent in French, both oral and written. Fluent in English (B2 or higher)
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Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment
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Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
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Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals
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Experience with ARC and BSP market booking practices
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Understanding of travel industry regulations and global compliance requirements
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Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage
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Strong customer service and communication abilities
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Ability to multitask and manage urgent travel-related requests effectively
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Comfortable working in fast-paced international travel support environment
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Working schedule: shift rotation, Monday to Friday from 07 AM – 07 PM. Days off: Saturday & Sunday; Bank holidays.
BENEFITS
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Opportunity to join a fast-growing international AI-powered travel technology company
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Hybrid working model
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Collaborative and multicultural working environment
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Exposure to innovative travel and expense management technologies
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Professional growth and development opportunities
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Comprehensive healthcare and wellbeing support
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Flexible time off and additional employee benefits
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Modern office environment with in-office perks and team activities
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And much more!
