CARE MANAGER SUPERVISOR

I. SPECIFIC RESPONSIBILITIES Supervision: • Supervise and support Care Managers through regular individual and team supervision • Oversee caseloads to ensure timely documentation and compliance with regulatory requirements • Review and maintain electronic health records (EHR) for accuracy and completeness • Provide coaching, performance feedback, and professional development support • Assist with audit preparation and ensure program readiness Key Performance Indicators (KPIs, documentation, reporting) • Participate in field visits, case conferences, and interdisciplinary team meetings (IDT) • Manage staff schedules and coverage; provide direct services as needed • Collaborate with internal teams and community partners to support client outcomes Training & Development: • Schedule and track required trainings (DOH, Compliance, HIPAA, Health Homes, Relias, others) • Ensure completion of mandated annual trainings • Facilitate staff training and provide program updates • Monitor and communicate policy or program changes to staff and leadership

Staff Support & Performance Management: • Provide real-time coaching, field-based supervision, and case guidance • Deliver performance evaluations, corrective action, and recognition (with HR support) • Promote leadership development and problem-solving skills among staff II. RELATIONSHIP WITH OTHERS & IN THE WORKPLACE Workplace Expectations: • Maintain professionalism, confidentiality, and clear boundaries • Support a positive, team-oriented work environment • Demonstrate strong leadership, communication, and crisis intervention skills • Promote culturally responsive, family-centered care Working Conditions: • This is an office/field-based position, Nassau & Suffolk County as well as the 5 boroughs of NYC. All office days, staff meetings and supervisory meetings are in-person and or virtual and held at one of our two locations (Brooklyn/Dix Hills). • New York residency required III. Qualifications: Education: • Master's degree preferred in Social Work, Nursing, Public Health, or related field • Bachelor's degree required with minimum 4+ years of experience in child welfare, care management, or a related field Experience: • 2-5 years of supervisory or managerial experience • Experience in Health Home, care coordination, or case management programs • Strong knowledge of DOH regulations, Health Home standards, and compliance requirements. All Health Homes Serving Children (HHSC) Care Managers Supervisors must: • Complete Children Adolescent Needs Assessment (CANS)NY training • Be CANS-NY certified annually • Meet exam score requirements: o Supervisors: minimum 80% o Care Managers: minimum 70% Skills & Competencies: • Strong leadership, staff development, and performance management skills • Excellent communication, organization, and problem-solving abilities • Experience with electronic health records (e.g., Foothold) and documentation oversight • Ability to manage multiple priorities, deadlines, and audits • Strong crisis intervention and decision-making skills IV. Perks & Benefits: SCO Family of Services offer a comprehensive benefits package designed to support its employees career growth, financial security, and overall well-being, including: • Flexible Spending Accounts (FSA) • Group Term Life Insurance • Voluntary Term Life Insurance • Voluntary Short-Term and Long-Term Disability Insurance • Clinical supervision hours for LMSW licensure • Staff development and professional growth opportunities • Agency Laptop & Cell Phone • Travel Reimbursements for scheduled visits • Tuition Assistance Program (TAP) • 12 paid holidays per calendar year • Up to 24 vacation days after one year of employment • Health & Wellness Challenges and initiatives