Manager of Modal Performance

Manager of Modal Performance

Reports To: Senior Director of Modal Performance

Location: Chicago, IL

Environment: Hybrid (3 days required onsite per week)

Status: Exempt, Salary

Who We Are

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work

As a Manager of Modal Performance , you will be responsible for contributing to North America transportation strategy for our Redwood SCS Managed solution and the successful execution of that strategy. The role focuses on Core vendor performance KPI’s, Vendor data integrity and Scorecarding, vendor QBR’s, Vendor Management Strategy, Core Strategic Account Support, Strategic Network Management, Performance improvement strategy, and Modal service delivery.

How You Make a Difference Everyday

• Responsible for establishing the North America Procurement solution delivery for TL, LTL, Intermodal, Parcel and Air freight
• Responsible for establishing vendor KPI’s and developing processes to capture key data points, including On-Time service, Tender Acceptance, Spot Engagement, and Tender Givebacks
• Manage operational escalations related to vendor service and performance
• Develop and conduct strategy for performance improvement and service remediation
• Manage and conduct current, historical and market rate analysis, perform quarterly impact bench marking studies, conduct quarterly QBR’s
• Work with the Procurement and Technology Department to assist on customer reporting and performance metrics
• Help manage any new customer projects or initiatives while working with the Procurement and Technology Team
• Deploy Vendor facing QBR strategy and top 25 reporting feedback quarterly.
• Look to hire and train team in North America including Mexico and Canada
• Understand our customer networks and continue to develop, support, and drive down customer costs
• Work with the SCS Audit Team to drive down and develop strategies that will eliminate any vendor aging issues for both fully managed and co-managed customers

Leadership

• Be a team player
• Manage between 3-5 Support roles
• Train and Develop any new Modal Performance Support Roles in North America
• Learn to work with such cross functional groups as Implementation, AP, Knowledge Services, Operations, and Sales Leadership, Customer Success, EDI
• By applying functional experience, identifies ideas with other functional leaders, employees and customers to create and influence opportunities for quality improvement throughout the organization.
• Instills a sense of urgency and drives problems towards resolution.
• Holds self and others accountable

Interpersonal

• Networks across the organization and develops successful internal and external relationships.
• Provides input and feedback to key leadership positions about process improvement opportunities.
• Promotes the leveraging of capabilities, ideas and processes within the team and across the organizational boundaries.
• Communicate effectively and in a timely manner.

You’ve Got This?

• At least 5 years of combined experience in carrier Procurement and Logistics/Operations
• Solid understanding of transportation Carrier/Service Providers contracts, all modes, transit time, and networks
• Understanding of mode rate structures (such as Air, TL, LTL, Parcel and International)
• Understand the FP&A Audit Process and Payment Process to Vendors
• Understand reporting trends and translate into verbal direction to impact results
• Ability to work independently under tight deadlines in a rapidly changing environment
• Bachelors degree required
• Availability to travel 5-10% of the time
• Self-motivated and able to work well with minimal supervision or in a team environment; consult with team members and management as needed
• Strong interpersonal, organizational, and analytical skills with ability to multitask
• Excellent verbal and written communication skills
• Strong knowledge of Microsoft Office Suite, working knowledge of Tableau
• Familiar with any TMS platform (Mercury Gate and Oracle Transportation Management) as well as DAT-TransCore, PC Miler, Rand McNally, Tableau Reporting, Triumph Pay, EDI integration, MacroPoint, Salesforce, Jaeggar RFP Tool

What We Offer

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more/ Redwood is an equal opportunity employer

Work Schedule

This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Compensation Range

Salary Range

$60,000 - $80,000

This position is eligible to earn quarterly incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.