Manager of Clinical Services - Chiropractor, Optometry, Podiatry, Physical Therapy

Grace Health is seeking a skilled and dynamic Manager of Clinical Services to oversee our specialties clinical teams - (Chiropractor, Optometry, Podiatry, Physical Therapy). This leadership role is critical in ensuring the delivery of high-quality patient care and supporting the success of our clinical programs.

We offer a competitive salary , a comprehensive benefits package , and a sign-on bonus of $2,000 for the right candidate! ($1,000 after successful completion of your probationary period and $1,000 after 6 months).

BENEFITS

• Medical, vision, dental, life and disability insurance
• 401K match
• 8 paid holidays
• Generous PTO accrual
• Employee wellness program focusing on physical, mental, and financial wellness
• No weekend shifts

EXAMPLES OF DUTIES: (This list may not be all inclusive.)

• Oversees department operations ensuring that high quality patient-centered healthcare is provided with excellence in quality, service, and access.
• Promotes a team-based environment where patient-centered healthcare is provided with excellence in quality, services, and access.
• Collaborates with staff to establish clear expectations, monitoring performance, and tracking progress toward departmental goals.
• Oversees the day-to-day functions of the department.
• Maintains and evaluates data related to departmental performance, including staff and operational efficiencies, customer service, productivity, staffing, and costs. Identifies and implements opportunities for performance and financial improvement.
• Process improvement and workflow optimization.
• Commits to a focus on continuous improvement of workflow processes and procedures.
• Identifies opportunities for process improvement using efficient and cost-effective approaches, follows PDSA process for implementation of changes.
• Collaboration with other leaders and staff to achieve high performance in operations.
• Works closely with patient services managers to problem-solve operational issues involving clinical services such as patient schedules, access, and daily flow.
• Collaborates with other clinical managers to establish and implement organizational policies and procedures, ensuring consistency across all departments.
• Works closely with clinical managers to evaluate, enhance systems, forms, procedures, and methods used in providing clinical care.
• Collaborates with providers on clinical services. Participates in process improvement discussions for meeting patient care and customer service objectives.
• Contributes to the preparation of the annual budget and takes a lead role in managing financial resources.
• Strategic planning, financial management and overall management and direction.
• Manages department staffing needs, including hiring, evaluations, training and policy compliance. Conducts supervisory responsibilities in conjunction with Human Resources.
• Leads and develops staff by providing feedback, building skills and knowledge, and developing a high-performing team.
• Supports the organizational mission and contributes to the development of organizational objectives and policies, ensuring that employees understand them.
• Coordinates with Finance on the development and maintenance of the departmental budget; monitors and addresses spending and ongoing budgetary compliance.
• Establishes departmental performance benchmarks/expectations and reviews performance compared to established expectations.
• Collaborates with leadership to develop strategies that support departmental growth, identify new revenue opportunities, reduce costs, and address future needs through innovation and strategic partnerships

Professional/Technical Knowledge, Skills & Abilities

• Possesses the equivalent of formal training in healthcare, usually in the form of a major in nursing, related field as part of a Bachelor’s Degree program or related work experience.
• Must know all aspects of the trade as it is performed in the organization, sufficient to effectively train or instruct others, and to serve as a resource to employees.
• Maintains current knowledge of standards of care, typically acquired through continuing medical education.

Technical Skills

• Demonstrates necessary proficiency with all electronic clinical systems, including electronic health record (EHR), clinical workflow communication system, and scheduling systems, in use at the health center.
• Prepares documents in Microsoft Word, including creating tables, charts, graphs and other elements.
• Uses Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.

Education: Graduation from an accredited school of nursing; BSN preferred.

Experience: Minimum four years of professional nursing preferred or equivalent experience in health care. One year of management experience, including supervision, preferred.

Certificate/License: Current RN license in the State of Michigan . Current BCLS certification.

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