Tech Lead - Testing & Quality Assurance S 4C

Tech Lead - Testing & Quality Assurance S

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Principal Consultant, QA Lead- Salesforce Owns the quality assurance strategy and overall testing governance for assigned programs. Responsible for planning, coordinating, and ensuring high-quality delivery across system, integration, and user acceptance testing phases while partnering closely with business, delivery, and technology teams. Responsibilities

Define and own the overall QA and testing strategy aligned to business and delivery goals

Plan, manage, and govern SIT, UAT, regression, and release validation activities

Establish test approach, scope, timelines, and resourcing for multiple workstreams

Oversee defect management lifecycle including triage, prioritization, root cause analysis, and closure

Coordinate testing activities across onshore/offshore teams, vendors, and business stakeholders

Ensure test coverage across functional, integration, and end-to-end business scenarios

Drive adherence to QA standards, processes, and best practices across the SDLC

Act as the primary QA point of contact for delivery leadership, product owners, and clients

Provide regular quality metrics, risk assessments, and status reporting to stakeholders

Support release readiness and go/no-go decisions based on quality indicators

Identify opportunities for test process improvement, efficiency, and tooling optimization

Mentor and guide QA team members, fostering execution excellence and accountability Required Skills & Experience

Strong experience in QA leadership roles managing enterprise testing programs

Proven expertise in Agile and hybrid testing methodologies

Hands-on experience with test management and defect tracking tools

Solid understanding of end-to-end testing across complex system landscapes

Experience coordinating testing across multiple teams and stakeholders

Qualifications we seek in you!

Preferred / Skills

ISTQB or equivalent QA certification

Experience testing Salesforce or other large CRM platforms

Exposure to test automation frameworks and automation strategy

Experience working in large-scale enterprise transformation programs

Strong quality mindset with attention to risk, coverage, and outcomes

Leadership and stakeholder management capabilities

Analytical and problem-solving skills with data-driven decision-making

Ability to influence without authority in matrixed delivery environments

Execution focus with ownership and accountability

QualificationsBachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

CertificationsCertified Software Quality Analyst (CSQA) - RomtrainingRomtraining, Certified Software Tester (CSTE) - TricentisTricentis, Hexawise Test Professional Certification - HexawiseHexawise, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Selenium Basics - Great LearningGreat Learning

Required SkillsAgile Methodology, API Testing, Client Relations, Collaboration Tools, Design Thinking, Erp Testing, Executive Presence, Functional Testing, Inclusion, People Leadership, Personal Effectiveness, Postman (Software), Quality Assurance (QA), Quality Management, Regression Testing, Risk Management, Service-Oriented Architecture (SOA) Testing, Storytelling, User Acceptance Testing (UAT), Web Service Testing

LanguageEnglish (Required)

Language Proficiency - Proficient - C2

Additional Job Location -

Job TypeRegular

Master Skill List - Testing & Quality Assurance S

Remote Type - Hybrid

Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.