Host / To Go Specialist

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Front of the House

• Suggesting new menu items from our limited time offerings.
• Cleaning, completing side work, and organizing supplies as needed.
• Proactively assisting other team members without being asked.
• Providing total guest satisfaction.
• Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus.
• Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day.
• Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
• Handles incoming telephone calls immediately and takes to go orders as appropriate.
• Maintains proper supply of clean menus.
• Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
• Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.
• Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately.
• Busses and cleans guest tables in the dining room.
• Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware.

Back of the House

• Package To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.
• Complete the sign off process on all To-Go receipts.
• Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.
• Prepare drinks for the waitstaff to help improve Speed of Service and table turns.
• Cleaning, completing side work, and organizing supplies as needed.
• Performing other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Superior Customer Service Skills
• Superior Communication Skills
• Must be able to read and write in the English command
• Must have good mathematical skills
• Must have the dexterity to manage a cash box
• Must be a multi-tasker to manage numerous of task simultaneous
• Must be organized and detailed