Westminstertoyota
Service Advisor
Job description
Westminster Toyota has been located in the center of the lower mainland in New Westminster for 34 years, the dealership has a strong presence with many loyal customers. We provide a great working environment with many long-term staff that strive to provide exceptional customer service while having as much fun as possible! For over 30 years, our family-owned and operated dealership has been committed to providing a safe place for people to find the perfect Toyota for their lifestyle. We offer a competitive compensation package. If this sounds like the right opportunity for you, submit your application today!
Service advisor duties include but are not limited to:
Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required
Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Identify and give special attention to repeat repairs
Ensure all customer requests or points of concern are documented
Determine warranty coverage and verify repair date, mileage, etc.
Review service history and provide appropriate recommendations
Estimate costs and completion times
Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised
Resolve minor customer complaints for a win/win outcome
Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc
Arrange for alternate transportation as needed and manage loaner vehicles
Work to improve dealership CSI and general customer satisfaction. Perform follow up CSI calls after service
This position will be expected to perform other duties as assigned by management.
Minimum 2 years of experience in an automotive service advisor
Track record of Sales, CSI and production related KPIs
Excellent communication, interpersonal, and organizational skills
Proven ability to work in a fast-paced environment and handle multiple priorities
Proficient with dealership management software (e.g., CDK, Reynolds & Reynolds)
Valid Class 5 Driver’s License with a clean driver’s abstract
High school diploma required; post-secondary education in Automotive or Business is a plus
This is a full time position.
