Customer Experience Coordinator

Publication date : Jun 29, 2026, 12:00AM

Contract duration

Orange Moldova is looking for a new colleague to fill in the position of Customer Experience Coordinator.

The objective of the job is transversal Customer Experience Management within the organization.

what you will be doing

• develop, lead, and track the CX programs, projects, and KPIs for ongoing improvement
• promote customer centricity organization-wide to foster a customer-first culture
• amplify the customer voice through feedback collection, analysis, and action
• equip teams with processes, tools, and support to boost satisfaction and quality
• collaborate with product, process, project managers to streamline and enhance CX
• partner with Group and internal CX champions to align efforts and meet objectives
• coordinate cross-functional teams to successfully deliver CX programs and initiatives
• manage internal and external communication related to Customer Experience

what we are looking for

• strong customer orientation with excellent interpersonal skills
• proven transversal collaboration and communication abilities
• knowledge of customer experience and/or customer relationship
• experience in managing programs, projects, and process improvements
• proficiency in Romanian and English (spoken and written)
• well-organized, responsible, energetic, and perseverant with a proactive mindset

what's in it for you

• a unique learning experience in our company
• working experience with great potential for growth
• competitive salary
• wide range of benefits

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation. Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.