rightship
Senior IT Support Engineer
Job description
The Company
RightShip is the world’s biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices.
We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems, recommendations and consultancy services.
Using leading data and technology, we aim to set new benchmarks in environmental protection. We support global initiatives and action influencing practical and impactful change, enabling “win-win” for business and the environment.
To find out more visit RightShip.com.
What we offer
We offer a place where you know you are contributing to an organization who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices.
We offer generous rewards. Our base salary is competitive, we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is awesome. We have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while you’re working with us.
What makes RightShip a great place to work at:
RightShip is an equal opportunity employer, and we champion diversity. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.
Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At RightShip we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. We want to add team members who not only value RightShip standards and workplace culture, but also bring an aspect of diversity that positively contributes to our work environment. If you are excited about this role, or about our company in general, we would love to hear from you!
Working closely with the Head of IT and Security, IT Team members, local London staff, regional teams and external service providers, this London-based role provides Level 2/3 IT support for employees across RightShip locations. The role supports RightShip’s cloud-first technology environment, with a strong focus on Microsoft Azure, Microsoft 365, Entra ID, Intune, endpoint security, identity and access management, and continuous improvement of IT service delivery.
Major Responsibilities
Technical Support & Service Delivery
- Act as the primary point of contact for resolving day-to-day technology issues across the business, owning incidents from triage through to resolution.
- Provide Level 2/3 support for end-user devices, accounts, access and connectivity, escalating to vendors or specialists only when genuinely required.
- Support and maintain audio-visual equipment in meeting rooms, ensuring it is reliable, tested regularly and ready for use.
Microsoft 365 & Productivity Tooling
- Administer and advise on the Microsoft 365 environment, including Teams, SharePoint, OneDrive, Exchange and security/compliance settings.
- Guide the business on how to get the most out of Microsoft 365 and adjacent productivity tools, including new features and best-practice ways of working.
Onboarding, Equipment & Asset Management
- Coordinate the procurement, setup, configuration and delivery of IT equipment for new starters, ensuring a smooth and consistent onboarding experience.
- Maintain accurate records of hardware, software licences and assets across the APAC, UK, Malta and US.
- Manage the leaver process for IT, including device recovery, account deprovisioning and licence reclaim.
Collaboration & Ways of Working
- Work closely with the wider IT team, sharing knowledge, contributing to documentation and supporting cross-regional initiatives.
- Partner with local hands-on support in Malta and the US to ensure consistent service across all offices.
- Build strong relationships across the business and act as a trusted advisor on technology questions.
Digital Adoption & Continuous Improvement
- Support the business in adopting digital practices, helping teams move away from manual or legacy ways of working.
- Identify recurring issues and propose improvements, automations or self-service solutions to reduce repeat tickets.
- Contribute to and maintain internal knowledge base articles and how-to guides.
Cybersecurity
- Operate with a security-first mindset, ensuring all support actions align with the company's cybersecurity policies and standards.
- Assist with the day-to-day operation of security tooling (e.g. MFA Passkey, endpoint protection, conditional access, phishing response) and support audits, reviews and incident response when required.
- Promote good security hygiene across the business through guidance, training and visible practice.
Qualifications, Skills and Experience
- 4+ years’ experience in IT support, service desk, end user computing or modern workplace support, including experience handling escalated Level 2/Level 3 incidents.
- Strong hands-on experience supporting a cloud-first Microsoft environment, including Microsoft 365, Azure, Microsoft Entra ID, Intune, Windows 11, Microsoft Defender for Endpoint and endpoint lifecycle management.
- Practical experience with identity and access management, including SSO, MFA, conditional access, user provisioning, group management and access troubleshooting.
- Experience supporting Microsoft 365 services such as Exchange Online, Teams, SharePoint, OneDrive and Office applications.
- Strong troubleshooting capability across endpoints, networking, collaboration tools, identity, security and cloud-based services.
- Good understanding of cybersecurity best practice, endpoint protection, security awareness, access control and incident escalation.
- Ability to document technical processes, create user-facing guidance and improve support knowledge management.
- Relevant Microsoft certifications are desirable, for example Microsoft 365, Azure Fundamentals, Endpoint Administrator, Security or Identity certifications.
Certifications – beneficial
- Microsoft Certified: Modern Desktop Administrator Associate (MD-102)
- Microsoft 365 Certified: Administrator Expert (MS-102)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Fundamentals (AZ-900) as a minimum
RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.
