Japanese/English Bilingual Customer Success Manager – Microsoft Cloud (M365 & Azure)

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Are you passionate about helping customers maximize the value of Microsoft cloud technologies?

Do you thrive on building trusted relationships and driving adoption, success, and long-term customer outcomes?

Are you looking for an opportunity to combine strategic customer engagement with hands-on service execution in a fast-paced global environment?

At SoftwareOne, we believe customer success is built through strong partnerships, continuous innovation, and a commitment to delivering measurable business value. We are looking for a Japanese-speaking Service Success Manager who will act as a trusted advisor to customers, helping them accelerate the adoption and optimization of Microsoft 365 and Azure services while ensuring exceptional customer experiences throughout the engagement lifecycle.

As a Service Success Manager, you will take ownership of a portfolio of customers, driving service adoption, customer satisfaction, retention, and growth. Working closely with sales, technical, and support teams, you will help customers realize the full value of their Microsoft cloud investments through strategic guidance, operational excellence, and proactive customer engagement.

Key responsibilities

• Driving customer adoption and engagement across Microsoft 365, Azure, and related cloud services, helping customers achieve desired business outcomes.
• Building strong customer relationships through onboarding sessions, business reviews, workshops, and ongoing strategic guidance.
• Managing an assigned customer portfolio, ensuring high levels of customer satisfaction, retention, and service utilization.
• Acting as a trusted advisor by identifying optimization opportunities, sharing best practices, and helping customers maximize their technology investments.
• Collaborating with sales, technical, and support teams to execute customer success plans and identify growth opportunities.
• Maintaining operational excellence through accurate documentation, customer communications, service lifecycle management, and continuous improvement initiatives.

What we need to see from you

•

Eligibility to work full-time in Japan, with professional proficiency in Japanese (written and spoken) and English communication skills appropriate to the requirements of the role.

• Experience in Customer Success, Service Management, Account Management, or a similar customer-facing role.
• Strong understanding of Microsoft 365, Azure, or other enterprise cloud technologies.
• Ability to build trusted customer relationships and communicate technical concepts to both business and technical stakeholders.
• Experience facilitating customer workshops, onboarding sessions, business reviews, or service adoption programs.
• Strong ownership mindset with excellent organizational, problem-solving, and stakeholder management capabilities.
• Passion for continuous learning, collaboration, and delivering exceptional customer outcomes.

Job Function

Services

Are you passionate about helping customers maximize the value of Microsoft cloud technologies?

Do you thrive on building trusted relationships and driving adoption, success, and long-term customer outcomes?

Are you looking for an opportunity to combine strategic customer engagement with hands-on service execution in a fast-paced global environment?

At SoftwareOne, we believe customer success is built through strong partnerships, continuous innovation, and a commitment to delivering measurable business value. We are looking for a Japanese-speaking Service Success Manager who will act as a trusted advisor to customers, helping them accelerate the adoption and optimization of Microsoft 365 and Azure services while ensuring exceptional customer experiences throughout the engagement lifecycle.

As a Service Success Manager, you will take ownership of a portfolio of customers, driving service adoption, customer satisfaction, retention, and growth. Working closely with sales, technical, and support teams, you will help customers realize the full value of their Microsoft cloud investments through strategic guidance, operational excellence, and proactive customer engagement.

Key responsibilities

• Driving customer adoption and engagement across Microsoft 365, Azure, and related cloud services, helping customers achieve desired business outcomes.
• Building strong customer relationships through onboarding sessions, business reviews, workshops, and ongoing strategic guidance.
• Managing an assigned customer portfolio, ensuring high levels of customer satisfaction, retention, and service utilization.
• Acting as a trusted advisor by identifying optimization opportunities, sharing best practices, and helping customers maximize their technology investments.
• Collaborating with sales, technical, and support teams to execute customer success plans and identify growth opportunities.
• Maintaining operational excellence through accurate documentation, customer communications, service lifecycle management, and continuous improvement initiatives.

•

Eligibility to work full-time in Japan, with professional proficiency in Japanese (written and spoken) and English communication skills appropriate to the requirements of the role.

• Experience in Customer Success, Service Management, Account Management, or a similar customer-facing role.
• Strong understanding of Microsoft 365, Azure, or other enterprise cloud technologies.
• Ability to build trusted customer relationships and communicate technical concepts to both business and technical stakeholders.
• Experience facilitating customer workshops, onboarding sessions, business reviews, or service adoption programs.
• Strong ownership mindset with excellent organizational, problem-solving, and stakeholder management capabilities.
• Passion for continuous learning, collaboration, and delivering exceptional customer outcomes.