Telecom Engineer

Overview

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.

Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.

Ardent includes

• 30 hospitals
• 280 sites of care
• 4,281 beds
• 24,000+ team members
• 8,200+ nurses
• 1,800+ aligned providers
• 5.8M annual provider encounters
• 421 medical residents

Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed.

We believe it is this mix of corporate support and local autonomy that equips our teams for success.

Hillcrest HealthCare System (HHS) In 1918, Hillcrest opened its doors to provide hope, health and healing to our community in a small hospital located in the heart of Tulsa. Today, Hillcrest HealthCare System (HHS) is comprised of three hospitals in Tulsa and five regional hospitals, including Hillcrest Medical Center, Hillcrest Hospital South, Tulsa Spine & Specialty Hospital, Hillcrest Hospital Claremore, Hillcrest Hospital Cushing, Hillcrest Hospital Henryetta, Hillcrest Hospital Pryor, Bailey Medical Center of Owasso. Hillcrest also provides comprehensive primary and specialty care services through Utica Park Clinic and Oklahoma Heart Institute and manages multiple urgent cares across the region.

POSITION SUMMARY

The Network Engineer (Telecom) is a professional responsible for designing, implementing, and maintaining Cisco collaboration solutions within an organization. These solutions include voice, video, messaging, and conferencing technologies that enable effective communication and collaboration among employees, partners, and customers.

Responsible for trouble ticket escalations and CUCM engineering to support customer requests for telephony and video support. Responsible for the programming and deployment of telephony endpoints. Utilizes software and hardware tools, identifies, and diagnoses routine to moderately complex problems and factors affecting network performance.

Responsibilities

• Designs Cisco collaboration solutions based on business requirements, including Unified Communications Manager (CUCM), Unity Connection, Cisco Unified Contact Center Express (UCCX), Cisco Webex, Cisco Meeting Server (CMS), Cisco Expressway, and related technologies. As well as some Microsoft Teams Calling.
• Implements and configures Cisco collaboration solutions according to best practices and industry standards. This includes deploying hardware, configuring software, integrating with existing systems, and conducting testing to ensure functionality and performance.
• Provides advanced troubleshooting and support for Cisco collaboration technologies, identifying and resolving issues related to voice quality, video conferencing, messaging, and other communication services.
• Monitors and analyzes system performance, capacity, and utilization to ensure optimal operation and scalability of Cisco collaboration infrastructure.
• Implements and maintains security measures to protect Cisco collaboration systems and data from unauthorized access, threats, and vulnerabilities.
• Creates and maintainins comprehensive documentation including design documents, configuration guides, operational procedures, and troubleshooting guides.
• Provides guidance, training, and mentorship to junior engineers and other team members to enhance their skills and knowledge of Cisco collaboration technologies.
• Interacts with Cisco and other vendors to stay updated on product updates, patches, and new features, as well as escalating issues and obtaining support when needed.
• Collaborates with other IT teams such as network engineering, security, and applications development to integrate Cisco collaboration solutions with other systems and ensure seamless operation.
• Keeps abreast of emerging technologies, industry trends, and best practices in Cisco collaboration to suggest and implement continuous improvement initiatives.

Qualifications

Job Requirements

• Associate’s degree in Information Technology, Networking, or a related field.
• Additional years of experience may substitute for the required education on a year-for-year basis.
• 3+ years of experience in voice or telecom systems support.
• Proven experience designing, implementing, and supporting Cisco collaboration solutions in enterprise environments.
• In-depth knowledge of Cisco collaboration technologies including CUCM, Unity Connection, UCCX, webex, CMS, Expressway, and related products.
• Strong understanding of IP networking, SIP, H.323, VoIP protocols, QoS, and other relevant technologies.
• Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.
• Strong communication and interpersonal skills with the ability to interact effectively with stakeholders at all levels of the organization.
• Ability to work independently as well as part of a team in a fast-paced, dynamic environment.
• Strong organizational and time management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Commitment to continuous learning and professional development to keep pace with evolving technologies and industry trends.
• Some travel may be required.

Preferred Job Requirements

• Relevant certifications such as Cisco Certified Network Professional (CCNP) Collaboration, Cisco Certified Internetwork Expert (CCIE) Collaboration, or equivalent experience is highly desirable.
• Experience with scripting and automation tools for configuration management and deployment (e.g., Python, Ansible).
• Relevant certifications such as Cisco Certified Network Professional (CCNP) Collaboration, Cisco Certified Internetwork Expert (CCIE) Collaboration.
• Designs Cisco collaboration solutions based on business requirements, including Unified Communications Manager (CUCM), Unity Connection, Cisco Unified Contact Center Express (UCCX), Cisco Webex, Cisco Meeting Server (CMS), Cisco Expressway, and related technologies. As well as some Microsoft Teams Calling.
• Implements and configures Cisco collaboration solutions according to best practices and industry standards. This includes deploying hardware, configuring software, integrating with existing systems, and conducting testing to ensure functionality and performance.
• Provides advanced troubleshooting and support for Cisco collaboration technologies, identifying and resolving issues related to voice quality, video conferencing, messaging, and other communication services.
• Monitors and analyzes system performance, capacity, and utilization to ensure optimal operation and scalability of Cisco collaboration infrastructure.
• Implements and maintains security measures to protect Cisco collaboration systems and data from unauthorized access, threats, and vulnerabilities.
• Creates and maintainins comprehensive documentation including design documents, configuration guides, operational procedures, and troubleshooting guides.
• Provides guidance, training, and mentorship to junior engineers and other team members to enhance their skills and knowledge of Cisco collaboration technologies.
• Interacts with Cisco and other vendors to stay updated on product updates, patches, and new features, as well as escalating issues and obtaining support when needed.
• Collaborates with other IT teams such as network engineering, security, and applications development to integrate Cisco collaboration solutions with other systems and ensure seamless operation.
• Keeps abreast of emerging technologies, industry trends, and best practices in Cisco collaboration to suggest and implement continuous improvement initiatives.

Job Requirements

• Associate's degree in Information Technology, Networking, or a related field.
• Additional years of experience may substitute for the required education on a year-for-year basis.
• 3+ years of experience in voice or telecom systems support.
• Proven experience designing, implementing, and supporting Cisco collaboration solutions in enterprise environments.
• In-depth knowledge of Cisco collaboration technologies including CUCM, Unity Connection, UCCX, webex, CMS, Expressway, and related products.
• Strong understanding of IP networking, SIP, H.323, VoIP protocols, QoS, and other relevant technologies.
• Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.
• Strong communication and interpersonal skills with the ability to interact effectively with stakeholders at all levels of the organization.
• Ability to work independently as well as part of a team in a fast-paced, dynamic environment.
• Strong organizational and time management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Commitment to continuous learning and professional development to keep pace with evolving technologies and industry trends.
• Some travel may be required.

Preferred Job Requirements

• Relevant certifications such as Cisco Certified Network Professional (CCNP) Collaboration, Cisco Certified Internetwork Expert (CCIE) Collaboration, or equivalent experience is highly desirable.
• Experience with scripting and automation tools for configuration management and deployment (e.g., Python, Ansible).
• Relevant certifications such as Cisco Certified Network Professional (CCNP) Collaboration, Cisco Certified Internetwork Expert (CCIE) Collaboration.