Customer Care Associate - Medicaid Long Term Care

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Experience Associate

Locations: Baton Rouge, LA -position is hybrid - training will be conducted on site and can be remote/hybrid following

Salary: $15.25/hr. plus benefits

Schedule: 8:00 am - 5:00pm, Monday – Friday

Would you like to be a part of a team that plays a vital role in supporting our long term care client program?

About the Customer Experience Associate role

The individual who fills this position will be responsible for providing prompt, professional customer service for Medicaid Long Term Personal Care Calls to ensure that all necessary information is covered and gathered from requestors/recipients in a clear, consistent and professional manner. Ensure that identified problems are promptly addressed, documented and resolved in a timely manner and calls routed to the appropriate units. The best candidate for this role will be someone who can multi-task through multiple windows and has experience working tight deadlines.

Job Requirements

• High school diploma or GED equivalent •

Minimum of two years customer service or call center experience

• At least one year experience working with older adults or persons with disabilities, preferred
• Knowledge of healthcare, elderly, and disabled adult populations preferred
• Knowledge of Medicaid preferred
• Proficiency in Microsoft Office, including Excel, Outlook, and Word •

Effective verbal, written, and interpersonal skills

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Ability to work independently and autonomously

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Ability to adhere to OAAS and CSS departmental timelines

• Effective time management abilities
• Excellent communication skills
• Capability to manage multiple tasks simultaneously

Desired Skills and Attributes/Successful candidates will have the following skills:

Here are a few good reasons in addition to competitive pay to work at Conduent:

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Paid Training

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Medical, dental and vision benefits

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401K and matching

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Employee discount program

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Career growth opportunities

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Positive employee friendly culture

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $15.00

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy .

At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy .