Meetings & Events Executive - Crowne Plaza Amsterdam - South

About us:Welcome to Crowne Plaza Amsterdam - South, a modern business hotel in the lively Zuidas district. With 207 rooms, 7 meeting venues, and buzzing spots like De Japanner Zuid and the Manhattan Lounge-Bar, we offer guests and team members a place to connect, grow, and belong - as part of the global IHG Hotels & Resorts family.Your day to day:As a Meetings & Events Executive, you will maximize revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The person will interact frequently with guests and customers with the intention of earning repeat and expanded business. Specifically, the Meetings & Events Executive will perform the following tasks to the highest standards:· Receive and convert incoming enquiries to achieve targets and maximize revenue· Handling all incoming phone, fax, email and web reservations.· Respond in a reactive and timely manner to booking requests and prepare responses to RFPs.· Collaborate with various departments, including banqueting and front desk to guarantee successful event execution.· Stay updated on industry trends and best practices in event management.· In-house contact and after-sales customer contact.· Manage an events schedule to maximise yield· Focus on a consistently executed up-selling approach· Build strong relationships with customers to fully understand their needs· Arrange and carry out Hotel show rounds· Ensure the complete administration and execution of all planned events supporting the planning team· Attend regular team meetings to discuss ongoing and upcoming events, providing updates on current business and any challenges encountered.· Follow IHG meeting and events KPI : conversion, response time, revenue targets...· Report to the Meetings and Events ManagerResponsible business:· You are aware of the Fire Life Safet