Patient Care Technician (Days)

Job Title: Patient Care Technician

Department: Integrated Therapy Unit

Location: Plano, TX

Shift: (Days) 7 AM-7 PM 12-hour Shift

Job Type: On-Site

Why Children’s Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary: The purpose of the Patient Care Technician is to assist the nurse and respiratory therapist in patient care delivery of patients ranging from zero to 18 years old, and assist in managing the customer service experience during the patient stay within the organization.

Responsibilities

• Prepare rooms for patient admission with appropriate equipment and supplies based on age and needs of patient; perform basic patient care tasks including baths, vital signs, positioning, ambulating, appropriate disposal of hazardous waste, and documentation of intake/output or other tasks delegated by the registered nurse (RN) within the scope of job duties.
• Has the ability to perform advanced patient care tasks if assigned by their respective areas (See addendum).
• Respond quickly to patient and family needs and problem solve appropriately in collaboration with the RN; maintain a safe patient environment at all times and transport stable patients to procedures or testing within the Children's Medical Center physical building requiring minimal therapy needs in addition to patient discharge.
• Assist in emergency situations by initiating BLS, continuing chest compressions, and/or participate as a runner; assist with unit regulatory readiness as assigned (including code cart checks); demonstrate skills as identified on the unit-based competency checklist, document legibly and completely.
• May perform other duties as assigned.

WORK EXPERIENCE

• If a student, must be actively enrolled in an accredited nursing program. Req
• If not a student, 1 year of experience as a CNA, EMT, or Medical Assistant. Pref
• For the ED and ICU, 1 year of field experience as a paramedic or EMT Pref

EDUCATION

• High school diploma or equivalent Req
• For non-nursing students, completion of a certified nurse assistant training, basic Emergency Medical Technician (EMT), Paramedic or Medical Assistant program or equivalent. Req

LICENSES AND CERTIFICATIONS

• Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements Req

MANAGEMENT SKILLS

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
• Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
• Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Effectively manage one's time and resources to ensure that work is completed efficiently.
• Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
• Assimilate and apply new job-related information in a timely manner.
• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.