Experian
CRM Business Analyst
Job description
Guide the use and configuration of Salesforce, CPQ, and DocuSign for North America Sales and Operations. Build expertise in these tools to increase adoption, strengthen best practices, and resolve issues quickly. Partner with Global CRM, Sales, Operations, Pricing, and Product teams to keep systems aligned with our needs and allow faster, regionally motivated responses to market demands. You will lead best practice documentation and user guidance to help teams work smarter.
Responsibilities:
- Strengthen users' knowledge of Salesforce, Salesforce CPQ, and DocuSign to improve adoption and support
- Create and communicate best practice guidance for user communities
- Translate requirements from Product Marketing, Strategic Pricing, and Sales Operations into CPQ solutions
- Support Salesforce, CPQ, and DocuSign users by troubleshooting issues and strengthening best practices
- Build CPQ updates, including product additions, pricing changes, template edits, approval updates, and user maintenance
- Partner with Global CPQ developers to deliver complex product configurations and pricing models
- Develop DocuSign envelopes and document templates
- Implement basic Salesforce changes following change management standards
You will report to: Sales Support, Operations & Client Relations Manager Senior
- 2+ years of experience with Salesforce applications and knowledge of Experian products
- Hands-on Salesforce CPQ and DocuSign administration experience
- Microsoft Excel experience
- Experience with AI tools; Agentic AI experience
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
