Catering Sales Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.

At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you’ll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you’ll find a supportive culture where your contributions are impactful and recognized.

Joining our team means becoming part of a people-first culture where your development and success are a priority. If you’re ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today.

What you will have an opportunity to do:

Position Summary
The Catering Sales Manager is responsible for generating catering revenue through the sale of banquet, 
social, corporate, wedding, and special event business for the hotel. This position develops and maintains 
client relationships, solicits new business opportunities, negotiates contracts, and coordinates event details 
to ensure exceptional guest experiences while achieving revenue and profitability goals. The Catering Sales 
Manager exercises independent judgment and discretion in managing accounts, negotia ting agreements, 
and developing sales strategies.
Essential Duties and Responsibilities
Sales and Business Development
• Actively solicit new catering business through prospecting, networking, referrals, and client 
outreach.
• Develop and maintain strong relationships with corporate clients, wedding planners, event 
organizers, destination management companies, and community organizations.
• Respond promptly to inquiries and prepare customized proposals that align with client needs and 
hotel objectives.
• Conduct site inspections and property tours for prospective clients.
• Negotiate catering agreements and event contracts within established guidelines.
• Identify opportunities to maximize catering revenue through strategic upselling and enhancement 
of event offerings.
• Meet or exceed monthly, quarterly, and annual catering revenue goals.
• Maintain an active sales pipeline and accurately document activities in hotel sales systems.
Client Relationship Management
• Serve as the primary contact for assigned catering accounts through the sales process.
• Consult with clients to determine event requirements, budget expectations, and service 
preferences.
• Build long-term relationships that generate repeat business and referrals.
• Resolve client concerns professionally and proactively to ensure guest satisfaction.
• Participate in industry events, networking opportunities, and community activities that support 
business development efforts.
Event Planning and Coordination
• Collaborate with Conference Services, Banquets, Culinary, and other operational departments to 
ensure successful event execution.
• Prepare event documentation, including Banquet Event Orders (BEOs), contracts, and event 
specifications.
• Communicate client expectations and event requirements to operational teams.
• Attend planning meetings and pre-convention meetings as necessary.
• Ensure all contractual obligations and event details are executed accurately.
Financial and Administrative Responsibilities
• Monitor event revenues, expenses, and profitability.
• Maintain accurate client files, contracts, and sales records.
• Review deposits, billing, and payment schedules to ensure compliance with hotel policies.
• Analyze market trends, competitive activity, and business opportunities to develop effective sales 
strategies.
• Prepare sales forecasts, activity reports, and performance updates as requested.
Qualifications
Education and Experience
• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or related field 
preferred, but not required.
• Minimum three (3) years of hotel catering sales, event sales, hospitality sales, or related experience.
• Proven track record of meeting or exceeding revenue goals.
• Experience selling weddings, galas, luxury social events, and multi-day group functions in a luxury 
hotel or resort environment preferred.
Knowledge, Skills, and Abilities
• Strong sales, negotiation, and closing skills.
• Knowledge of catering operations, banquet services, and event planning.
• Ability to exercise sound judgment and make independent business decisions.
• Exceptional interpersonal, communication, and presentation skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities and deadlines simultaneously.
• Proficiency in Microsoft Office and hotel sales, and catering software systems.
• Ability to build and maintain professional client relationships.
• Strong attention to detail and commitment to service excellence.
Physical Requirements
• Ability to stand, walk, and tour event spaces for extended periods.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to attend events that may require evening, weekend, or holiday availability.
Work Environment
This position operates in a luxury hotel environment and requires frequent interaction with guests, clients, 
vendors, and hotel team members. The Catering Sales Manager is expected to uphold the highest 
standards of professionalism, hospitality, and guest service.
FLSA Status
Exemp

What are we looking for?

Compensation:

$70,304

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$70,304

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.