Executive - Client Experience (Red Stub Club)

Location: Mumbai,Maharashtra,India

Red Stub Club is an exclusive, invite-only membership by BookMyShow, designed for the crème de la crème. At RSC, we specialize in curating extraordinary experiences across live entertainment, fine dining, sports, and cinema-both in India and across the globe. More than just access, we create bespoke, world-class moments that are rare, unforgettable, and tailored for a select few.

This membership is extended only to a chosen circle of VIPs-those who value the art of entertainment at its very finest. With RSC, every occasion becomes more than an event; it becomes an experience elevated.

You will play a critical role in delivering elevated, high-touch service to our premium members, ensuring every interaction reflects the finesse, discretion, and excellence that RSC stands for.

Your Profile

• Act as a primary point of contact for a portfolio of Red Stub Club members, managing end-to-end service requests with ownership.
• Understand member preferences and ticketing requirements, offering relevant options, solutions, and curated experiences.
• Proactively anticipate member needs using strong emotional intelligence and contextual understanding.
• Coordinate with internal teams and external partners to secure optimal inventory, pricing, and experiences.
• Take complete ownership of requests from initiation to execution, ensuring seamless delivery.
• Conduct post-event follow-ups to gather feedback and continuously enhance the member experience.
• Maintain accurate documentation of member interactions, preferences, and requests in CRM systems.
• Manage multiple concurrent requests efficiently in a fast-paced, high-expectation environment.

Your Checklist

• Experience in high-touch client servicing, hospitality, events, concierge, luxury, or similar roles; prior exposure to premium clientele preferred.
• High emotional intelligence with clear, warm, and polished communication; discreet and trustworthy in dealing with premium members.
• Proactive, service-driven mindset with strong ownership, accountability, and the ability to anticipate member needs.
• Highly organised and detail-oriented, able to multitask efficiently and remain calm and solution-focused under pressure.
• Strong command of spoken and written English with working knowledge of CRM tools, WhatsApp Business, and professional email etiquette.
• Passion for entertainment, live events, and cultural experiences; flexible to work evenings and weekends as required.

Apply to this job