Danaher
Field Service Engineer, JAPAC
Job description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Molecular Devices, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team—rooted in collaboration, authenticity, and innovation—you’ll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all.
Learn about the Danaher Business System which makes everything possible.
The Field Service Engineer, JAPAC is responsible for delivering the introduction of highly complex new equipment and its troubleshooting, preventive maintenance, repair services and etc. This position is also required the capability to standardize that experience broadly across the organization, ultimately serving as a team leader.
This position reports to JAPAC Service Manager and is part of the JAPAC Service Team located in Hong Kong and will be a remote role.
In this role, you will have the opportunity to:
Perform installation, maintenance, repair, and troubleshooting of Molecular Devices instruments and automation systems, while continuously developing technical expertise, including support for CellXpress.AI as a key strategic platform.
Deliver high-quality, customer-focused service by following standard processes and service planning tools to minimize response time and equipment downtime.
Ensure compliance with standard service procedures by accurately managing and submitting service reports, expense reports, and spare parts records.
Collaborate with Technical Support, Product Support, Sales, Application Scientists, and channel partners to drive product improvement, successful demonstrations, and service revenue growth.
Build strong relationships with customers and partners in Hong Kong and Macau, promote service offerings (Service Plans, Compliance, and Time-and-Materials), and support business expansion through frequent travel (approximately 25–50%).
The essential requirements of the job include:
A minimum of five years of experience as a Field Service Engineer supporting high-end, complex instruments.
Strong understanding of service operations, including service processes, resource planning, and cross-functional collaboration.
Proven experience working with or managing channel partners, distributors, or third-party service providers to support service delivery and drive business growth.
Knowledge of life science applications, including experience with biological samples, assays, and instrument maintenance.
Proficiency in basic computer applications (Microsoft Word, Excel, and PowerPoint), along with strong communication skills in English and Chinese; experience with Windows SQL and automation or imaging systems is a plus.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
Ability to travel across Macau, Taiwan and JAPAC region
Ability to lift, move, or carry equipment up to 20 kg.
It would be a plus if you also possess previous experience in:
Servicing or supporting laboratory instruments used with biological samples, cell‑based assays, or analytical workflows in research or pharmaceutical environments.
Master’s degree or above in electrical engineering, mechanical engineering, biomedical engineering, life sciences, automation, or a related discipline is preferred.
Experience working in a multinational company is preferred.
Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.
#LI-SS3 #LI-Remote
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
