Hospitality Host

Join our dynamic team as a Hospitality Host!

We are seeking a dedicated and versatile individual with a strong commitment to hospitality. The ideal candidate will ensure the seamless operation of our office client space by delivering exceptional service in a corporate environment. The Hospitality Host will oversee meeting rooms, pantry, and food & beverage services with utmost proficiency. If you have superb organizational skills, a friendly personality, and thrive in a multitasking environment, we want to hear from you!

Key Responsibilities:

• Prepare and set up meeting rooms according to event requirements, including seating arrangements, tables, AV equipment (screens, microphones, video conferencing tools), and stationery.
• Monitor and manage Food & Beverage services, ensuring high standards of service.
• Ensure timely delivery and setup of food and beverages while accommodating dietary restrictions and preferences.
• Maintain the client's pantry, including tasks such as loading/unloading the dishwasher, washing, drying, and polishing glassware, saucers, spoons, bottles, and coffee jars.
• Oversee food safety policies, conduct regular inspections to ensure compliance with health and safety regulations, and ensure policy adherence.
• Maintain fridges, coffee machines and water dispensers. Conduct back-of-house checks, monitor food temperatures, and maintain cleaning records.
• Maintain an inventory of meeting room supplies and equipment. Conduct weekly stock assessments of all client space supplies.
• Maintain the staff kitchen area, ensuring milk is always available and on date in the fridge, and biscuits/coffee/tea are stocked up.
• Load/unload the dishwasher on a daily basis or as needed.
• Maintain a clean, organized, and hygienic furniture and F&B storage areas.
• Attend team meetings and job chats to ensure engagement and understanding of the overall vision for the Portico contract.
• Provide the highest standard F&B service to our guests during events.
• Support the FOH & Hospitality Manager in everyday tasks.

As a Hospitality Host, you will also be trained to support reception duties when required. This includes:

• Greeting and welcoming visitors with a warm smile and friendly attitude.
• Answering phone calls, managing emails, and handling inquiries promptly and professionally.
• Keeping the reception area tidy and organized.
• Assisting with administrative tasks such as scheduling appointments and managing calendars effectively.

Join us and contribute to creating an exceptional client experience in our office client spaces!

Hours: 40 hours per week, shifts are 07:30 - 16:30 or 10:00 to 19:00, Mon-Fri. Flexibility for evening shifts to host events is required.

Salary: £33,600

• Customer Service Orientation: A friendly and professional demeanour to provide exceptional service to internal and external clients.
• Problem-Solving Abilities: Quick thinking and resourcefulness to handle unexpected issues or last-minute changes smoothly.
• Technical Proficiency: Familiarity with office equipment and software, including Microsoft Office Suite and video conferencing tools.
• Knowledge of Food Safety: Understanding and implementing food safety regulations and best practices.
• Multitasking: Ability to juggle various responsibilities, from setting up meeting rooms to performing receptionist duties.
• Flexibility: Willingness to adapt to changing schedules and work outside regular business hours when necessary.
• Team Player: Collaborative attitude to work effectively with colleagues and support team goals.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.