Compliance Officer

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About the Role

Salvation Army Housing is seeking a detail-oriented and proactive Compliance Officer to support our quality, compliance, and risk obligations across community housing operations.

Reporting to the National Quality, Compliance, Risk & Policy Coordinator (QCRP), this role is central to ensuring SAH meets all regulatory, contractual, and accreditation requirements at both state and national levels. You will play a hands-on role in maintaining compliance systems, supporting audits, managing reporting cycles, and driving continuous improvement initiatives.

Key responsibilities:

• Regulatory Compliance & Reporting: Coordinate and deliver accurate, timely regulatory and contractual reporting across jurisdictions, including data collection, validation, reconciliation, and preparation of reports, while supporting audits, reviews, and registration processes and ensuring consistency in reporting practices
• Quality Management System (QMS) Administration: Maintain and administer the QMS and Quality Improvement Register (QIR), supporting system improvements, staff usage, reporting, and alignment with regulatory and organisational requirements
• Risk & Compliance Monitoring: Monitor and maintain risk, compliance, incident, and complaint registers; analyse trends and emerging risks; support property compliance oversight; and track, escalate, and close corrective and preventive actions
• Data Integrity & Governance: Ensure compliance data is accurate, complete, and consistent by applying governance standards, monitoring data quality, resolving integrity issues through root cause analysis, and improving data tools and reporting frameworks
• Data Analysis: Analyse operational and compliance data to identify trends, risks, and performance insights, producing dashboards and reports to support decision-making and continuous improvement
• Stakeholder Management: Build and maintain effective relationships with internal teams, regulators, and external partners, providing guidance on compliance requirements and acting as a trusted point of contact for compliance-related matters

About You

You are a detail-oriented and proactive compliance professional who thrives in a data-driven environment. With a strong understanding of regulatory frameworks and risk management, you are confident translating compliance requirements into practical processes that support operational teams.

Key capabilities:

• Demonstrated experience in compliance, risk, or quality within regulated sectors (e.g. community housing, aged care, NDIS)
• Strong understanding of regulatory reporting, governance, and audit processes
• Excellent analytical skills with the ability to interpret and validate complex data
• High attention to detail and commitment to data integrity and accuracy
• Strong communication and stakeholder engagement skills
• Proficiency in Microsoft Office and experience working with data systems

Why work for us?

TSA offers an inclusive work culture and strong opportunities for career development. In return we also offer benefits such as;

• Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free)
• On site parking
• Hybrid working arrangement minimum 2 days in office
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
• Health insurance, home energy and home office supplies discounts
• Employee Assistance Program - Independent confidential counselling service

How to Apply

If you would like to work for one of Australia’s leading not-for-profit organisations and have the satisfaction of knowing that your career contributes positively to the lives of thousands of Australians each year, please apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration