Customer Service Representative

Subsidiary

Steel Dynamics

Overview

Assisting and backing up the Inside Sales Representative team.

Responsibilities

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• Working with Inside Sales on orders, reports, analysis, etc.
• Providing ISR backup when they are out
• Monitoring and expediting of production and shipments
• Exceeding customer expectations for timely responses and communication
• Working internally with all departments to provide exceptional customer service
• Meeting or exceeding monthly shipping goals
• Meeting or exceeding key departmental measurements

Qualifications

Required

•

•

• A minimum two-year Associates degree
• Effective written and verbal communication skills
• Detail-oriented and well organized
• Customer service passion and attitude
• Problem-solving skills and experience
• Willing to go the ‘extra mile’ for service and problem resolution
• Able to work with people from all organizational levels and backgrounds
• Proficiency with Microsoft Office and PC applications

Preferred

• An accredited four-year Bachelor’s degree in business, marketing, or related field
• Three or more years of Customer Service or Sales experience

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.