IT Systems Administrator

Overview

Montgomery Whitewater, Montgomery Alabama

IT Systems Administrator

Salary Range: $60,000 to $91,000

Company Description

Montgomery Whitewater is a world-class outdoor adventure destination and Olympiccaliber whitewater venue located in Montgomery, Alabama. Purpose-built for both recreation and competition, the park features engineered whitewater channels for rafting, kayaking, and flatwater activities, along with ropes courses, climbing, biking and trail access, live events, dining, and community programming. Recognized as one of TIME Magazine’s World’s Greatest Places, Montgomery Whitewater serves as both a regional tourism driver and a community asset, hosting international sporting events, festivals, corporate outings, educational programs, and family-friendly experiences year-round. The organization is committed to delivering exceptional guest experiences while expanding access to outdoor recreation, adventure sports, and economic growth in the River Region.

Benefits

Health Insurance

401K

Flexible Time Off

Hours & Work Conditions

This position is primarily Monday–Friday and o ice-based but may also require nights, weekends, and holidays depending on operational needs, events, or system issues. Extended hours may occasionally be required during major events, outages, or operational disruptions. Occasional lifting, equipment setup, prolonged standing, and walking throughout the property may be required.

Reports Directly To: Brand & Guest Experience Director

Job Summary

Montgomery Whitewater is seeking an IT & Systems Administrator to oversee internal IT infrastructure, customer-facing technology systems, and operational software platforms across the organization. This role is critical to daily operations and is responsible for ensuring all systems — from Microsoft 365 and POS systems to booking engines, websites, payment systems, and event platforms — are functional, integrated, optimized, and aligned with both operational needs and guest experience standards.

This position requires a highly adaptable, solutions-oriented individual who can balance technical troubleshooting, operational support, systems administration, and strategic problem-solving in a fast-paced environment. The ideal candidate is not only technically skilled, but also proactive, creative, and capable of identifying opportunities to improve workflows, systems, integrations, and organizational efficiency.

The IT & Systems Administrator will work closely with Marketing, Sales, Operations, Guest Services, Events, and executive leadership to support day-to-day operations, troubleshoot issues, maintain digital infrastructure, and evaluate new tools and technologies that support long-term organizational growth.

IT & Systems Management

• Manage day-to-day IT operations, including Microsoft 365 administration, hardware/software support, network troubleshooting, user management, and device setup
• Provide internal IT support across departments, including troubleshooting technical issues for staff and operational systems
• Coordinate setup and support for meetings, conferences, presentations, livestreams, AV systems, and video conferencing technology
• Assist with operational technology support during public events, competitions, conferences, and large-scale programs
• Troubleshoot and resolve issues impacting booking systems, POS systems, payment systems, reporting tools, websites, and operational software
• Assist Guest Services and operational staff during system outages, booking failures, payment issues, or technical disruptions affecting guest operations

POS, Booking Systems & Operational Platforms

• Maintain advanced working knowledge of POS systems, booking systems, CRM platforms, payment processors, sales management tools, ticketing systems, and guest-facing operational software
• Administer RocketRez systems, including:

o Products

o Pricing

o Scheduling

o Web engines

o Reporting

o Integrations

• Administer Caterease systems, including:

o Events

o Menus

o Proposals

o Reporting

• Coordinate system updates and operational changes across Marketing, Sales, Operations, Events, and Guest Services departments
• Maintain integrations between websites, POS systems, booking platforms, CRM tools, payment processors, and reporting systems
• Assist in evaluating, implementing, and optimizing technology systems and operational tools that improve workflow efficiency, communication, reporting, revenue generation, and guest experience
• Research and recommend new software, POS systems, operational tools, and technology solutions that may better support organizational goals and long-term operational needs

Website, Coding & Digital Infrastructure

• Assist in maintaining and troubleshooting websites, integrations, forms, booking tools, and guest-facing digital platforms
• Maintain working knowledge of website coding, APIs, CMS platforms, integrations, front-end editing, and digital troubleshooting
• Coordinate with developers, vendors, and third-party software providers to maintain operational continuity and digital functionality
• Support digital infrastructure and integrations related to websites, sales platforms, booking engines, and operational systems

Problem Solving & Operational Support

• Identify inefficiencies in workflows, reporting, communication systems, or operational technology and proactively recommend practical, scalable improvements
• Serve as a creative and solutions-oriented resource for departments seeking operational efficiencies or technical support
• Communicate effectively with both technical and non-technical staff and assist departments in understanding and utilizing systems effectively
• Assist leadership in evaluating technology needs, operational risks, and future system improvements
• Maintain awareness of evolving technology trends, operational software, integrations, and guest-facing platforms relevant to the tourism, hospitality, recreation, and events industries

Qualifications

• Experience in IT support, systems administration, operational technology, or related field
• Strong Microsoft 365 administration knowledge
• Strong understanding of POS systems, booking systems, CRM platforms, payment systems, ticketing software, and operational technology infrastructure
• Experience troubleshooting operational technology issues in fast-paced guest-facing environments
• Working knowledge of website management, CMS platforms, integrations, APIs, coding, front-end editing, and digital troubleshooting
• Ability to assist with conference technology, AV systems, live streaming, presentations, and video conferencing platforms
• Strong analytical, organizational, and problem-solving skills
• Highly solutions-oriented with the ability to think creatively, adapt quickly, and develop practical operational improvements
• Detail-oriented with strong troubleshooting and diagnostic abilities
• Ability to work effectively across both technical and non-technical teams
• Ability to manage multiple priorities, projects, and operational issues simultaneously in a fast-paced environment
• Applicants may be asked to demonstrate proficiency in relevant software systems, website management, coding, troubleshooting, operational technologies, and technical problem-solving during the interview process. Practical skills assessments may be required.

Preferred Qualifications

• Experience with RocketRez and/or Caterease
• Familiarity with POS/payment systems and integrations
• Experience supporting guest-facing operational technology systems
• Experience in tourism, hospitality, recreation, attractions, events, or entertainment industries preferred
• Basic coding or web development experience preferred

Interested applicants should click the APPLY button to submit your resume.