Front Desk Monitor

Be the Heart of Our Community - Join Finch Creek by Del Webb!

Finch Creek by Del Webb is an exciting new master-planned Active Adult community in beautiful Noblesville, Indiana, offering an exceptional lifestyle and an exciting future filled with outstanding amenities. We're looking for a friendly, energetic, and customer-focused Front Desk Monitor to be the welcoming face of our community!

In this role, you'll create a positive first impression by greeting homeowners and guests, answering incoming phone calls, managing the front reception area, and providing administrative support to the on-site management team. If you enjoy helping people, staying organized, and delivering exceptional customer service in a warm, professional environment, this is the perfect opportunity to become part of a growing community where every day makes a difference.

Position Responsibilities

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Administrative Support team member who works with the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assisting with events.
• Performs other related duties as directed.

Knowledge, Skills & Abilities

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.