IT Support Specialist (L2)

The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations.

Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 17 000 employees and an annual revenue of more than 3.8 billion euros, in 2025.

The best of ICT with a human touch.

Why Join Axians European Institutions' Team?

Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.

Diverse Projects 📝 : Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.

Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.

Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.

Contributing to European Initiatives 🏛️ : Make a meaningful impact on regional and global challenges.

We are seeking an IT Support Specialist (L2) professional to join our team.

Responsibilities

• Take ownership of complex, escalated incidents, applying advanced troubleshooting to deliver reliable, lasting solutions
• Conduct root cause analysis to identify underlying issues and prevent recurring problems
• Act as a technical reference point for the L1 team, supporting their growth and strengthening the overall service
• Contribute to and continuously improve the knowledge base, turning hands-on experience into shared expertise
• Collaborate across teams to ensure a seamless escalation path and consistent, high-quality user experience

Requirements

• 4 to 6 years of IT support experience
• Advanced troubleshooting skills (Windows, Microsoft 365)
• Knowledge of Intune / Endpoint management
• Understanding of ITIL processes

Miscellaneous

• EU citizenship is required;
• C1/C2 English is required.

If you're interested, please send your application to recruitment.axianslux@axians.com with the subject TS.LQ