Service Desk Agent

The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations.

Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 17 000 employees and an annual revenue of more than 3.8 billion euros, in 2025.

The best of ICT with a human touch.

Why Join Axians European Institutions' Team?

Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.

Diverse Projects 📝 : Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.

Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.

Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.

Contributing to European Initiatives 🏛️ : Make a meaningful impact on regional and global challenges.

We are seeking a Service Desk Agent (L1) to join our team.

Responsibilities

• Be the Single Point of Contact (SPOC) for users, delivering a smooth and reassuring first point of contact for every request
• Take ownership of incidents and requests, from logging and accurate classification through to resolution, keeping users informed at every step
• Deliver hands-on first-line troubleshooting, turning technical issues into quick, effective solutions
• Bring structure and clarity to a high-volume, fast-paced environment by prioritizing and managing your ticket queue efficiently
• Know when to escalate, ensuring complex issues reach the right expert without delay
• Build trust with every interaction, representing the human, service-oriented side of IT support

Requirements

• 2 to 4 years of Service Desk experience
• Knowledge of Windows 10/11, Microsoft 365, and Active Directory basics
• Experience with ITSM tools (Jira preferred)
• Customer-oriented mindset

Miscellaneous

• EU citizenship is required;
• C1/C2 English is required.

If you're interested, please send your application to recruitment.axianslux@axians.com with the subject SD.LQ