Professional Services Lead (w/m/d)

SUMMARY ABOUT THE ROLE

As Professional Services Lead, you own Flinn’s AI-enabled services business end to end. You build and scale a team of clinical and regulatory experts who deliver standardised, high-quality services - Clinical Evaluation Reports, regulatory intelligence reports, market expansion assessments - directly to MedTech customers.

You are equal parts operator and entrepreneur: you craft the service offerings, define pricing and packaging, convert qualified leads from Sales into signed engagements, and build the delivery machine that turns expert work into reliable, repeatable revenue. You manage the experts, own the P&L, and drive the operational cadence that keeps projects on time, on budget, and at the quality bar our customers expect.

You work at the intersection of Flinn’s SaaS product and its services business. You collaborate closely with Product Managers to feed expert insights back into the platform, with Sales to drive pipeline and cross-sell opportunities, and with Customer Solutions to ensure a seamless customer experience across software and services.

This is a leadership role with a clear mandate: build a new revenue stream from the ground up. The team will start small, two domain experts, and may grow to ten or more within 18 months, depending on traction. You set the pace.

The role is based within commuting distance of Vienna or Berlin, with regular in-office collaboration and strong remote flexibility.

WHY FLINN?

• We are building a truly exceptional culture: While many companies claim to have a great culture, we invite you to discover what truly sets ours apart. Visit our career page https://www.notion.so/80b35dece226477c8ab234c0573b42e9, speak with our team, listen to our founders’ podcast, or experience our culture first-hand during the interview process.
• Make a Meaningful Impact: Your work at Flinn contributes directly to solutions that improve people’s health and lives by making high-quality health products accessible for everyone.
• Experienced, well-funded, highly professional: As well-funded startup veterans, we know how to sustain long-term business health and success, ensuring an environment for continuous personal growth.

WHAT’S IN IT FOR YOU?

• Join a fast-growing, well-funded European startup backed by experienced founders and investors.
• Be part of a mission-driven health-tech company whose work directly improves people’s lives.
• Take end-to-end ownership of core operational processes that keep the company running.
• Work in a high-trust, low-ego environment with autonomy and clear ownership.
• Enjoy flexible working hours, remote flexibility, and regular team time off-site.
• Receive one of the most employee-friendly equity packages, including fair vesting terms and profit-sharing opportunities.
• Grow in a professional, high-standard environment that supports long-term personal and career development.

YOUR CONTRIBUTIONS TO OUR JOURNEY

Your core responsibility is to build, run, and scale Flinn’s professional services business. Concretely, you will…

Service Strategy & Commercial Ownership

• Define and continuously refine the service portfolio: what we offer, how we package it, how we price it, and how we position it against alternatives.
• Own the commercial process for services engagements: from receiving qualified leads from Sales through scoping, proposal writing, and closing.
• Build a scalable, repeatable sales-to-delivery handoff that works for standardised offerings while leaving room for customer specific scoping where needed.
• Set and track revenue targets, utilisation rates, and margin goals. Report on the health of the services business with clarity and rigour.

Operations & Delivery Excellence

• Build the operational backbone: project tracking, capacity planning, quality assurance processes, delivery templates, and SLAs.
• Ensure every deliverable meets Flinn’s quality standard and withstands regulatory scrutiny — you are the last line of accountability before work reaches the customer.
• Manage timelines, resource allocation, and customer expectations across a portfolio of concurrent engagements.
• Identify and eliminate inefficiencies relentlessly. Leverage AI-powered tools and automation to maximise expert productivity and minimise manual overhead.

Team Leadership

• Lead, mentor, and develop a growing team of clinical and regulatory domain experts.
• Hire strategically as demand grows. Balancing specialisation depth with the flexibility to serve diverse customer needs.
• Create an environment where experts can focus on high-quality delivery while you handle the business complexity around them.

Cross-Functional Collaboration

• Work hand-in-hand with Sales: ensure they understand the service offerings, equip them to qualify opportunities, and provide rapid support on services related customer conversations.
• Partner with Product Managers to channel expert feedback into the product roadmap. Propose candidates for productisation when a manual service pattern becomes repeatable enough to automate.
• Coordinate with Customer Solutions to create a unified customer experience — clear ownership boundaries, shared account visibility, and smooth cross-sell handoffs in both directions.

WHAT YOU NEED TO BE SUCCESSFUL

• You have built or scaled a professional services operation, a consulting practice, a business unit, or a company. You know what it takes to go from zero to a functioning delivery machine - and you have done it before.
• You understand how to scope, price, and sell services engagements. You are comfortable in commercial conversations and can translate customer needs into concrete proposals with clear deliverables and timelines.
• You have managed teams and know how to get the best out of domain experts, people who are deep specialists, not generalists. You lead by creating clarity, removing obstacles, and holding a high bar.
• You manage multiple concurrent workstreams without dropping balls. You build systems and processes that scale, rather than relying on heroics and improvisation.
• You thrive in ambiguity and move fast. You are energised by building something new rather than optimising something that already works.
• You embrace modern tools, including AI, to work smarter. You actively seek leverage and expect your team to do the same.
• You communicate complex ideas clearly and concisely to diverse audiences: from regulatory experts to sales teams to founders. Fluency in English is required; German is a plus.

ATTRIBUTES WE ARE LOOKING FOR

• 5+ years of professional experience in business, operations, or consulting roles with a strong operational and strategic component.
• Demonstrated experience building or scaling a services operation, business unit, or company — not just managing an existing one.
• Track record of people management: hiring, developing, and retaining high-calibre specialists.
• Experience working closely with sales teams to convert pipeline into revenue — either as a services leader, consultant, or in a GM-type role.
• Background in consulting, general management, or entrepreneurship is strongly preferred. Founders and former founders are welcome.
• Experience in MedTech, pharma, or other regulated industries is a plus but not required. What matters is the ability to learn a complex domain quickly and earn credibility with domain experts.
• Sales skills or experience in a client-facing commercial role is a significant advantage.
• Relevant qualifications in business, engineering, life sciences, or a related field. An MBA/PhD is a plus.

🇪🇺 At this stage of our company, we can only accept applications from people who are based in Europe with either European citizenship, an active working visa or being self-employed and joining us as a full-time contractor.

We strive to remove barriers, eliminate discrimination, and ensure equal opportunity through our transparent recruitment process. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status or any other legally protected characteristic.