Senior Amenities Associate

ABOUT BEDROCK
Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties, and making space for the community—all with the philosophy to operate for more than profit.

Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the world’s Most Innovative Companies by Fast Company.

For additional information about Bedrock, please visit bedrockdetroit.com or connect with us on Facebook, Instagram, LinkedIn and X.

AMENITY SPACES & TEAM OVERVIEW

Bedrock owns and manages four amenity spaces in downtown Detroit that provide tenants and residents enhanced experiences while working or living in a Bedrock property. These spaces include fitness and wellness facilities, meeting and lounge areas, and a child development center. The Amenities Team is responsible for overseeing the daily operations of these spaces, either directly or through third-party operators, while driving financial performance, managing budgets, and delivering an exceptional guest experience. This initiative is led by the Senior Amenities Manager, who oversees a team responsible for ensuring operational excellence across space and one of those team members is the Senior Amenities Associate. 

POSITION SUMMARY

Working specifically out of The Rec Room, located within Hudson’ Detroit, The Senior Amenities Associate is responsible for creating a professional, welcoming, and service-first experience for tenants, guests, and visitors. The Senior Amenities Associate plays a vital role in creating a positive experience for all individuals entering the building by providing outstanding hospitality services.

The Senior Amenities Associate greets and assists visitors, supports tenant and guest requests, coordinates access and reservations, manages fitness and event programming, and delivers exceptional customer service to everyone entering the space.

ESSENTIAL FUNCTIONS

• Greets and welcomes all individuals entering the building in a professional and welcoming manner, creating a positive first impression.

• Builds relationships with building tenants, promoting and encouraging tenant participation in building activities.

• Provides wayfinding assistance and directs visitors to the appropriate space, class, or destination.

• Manages user requests within the tenant experience app, responds to general inquiries, and relays messages in a timely and professional manner.

• Supports the visitor check-in process using established procedures and systems and coordinates with security to provision badge access as needed.

• Manages daily hospitality space activities, including administrative tasks, event inquiries, fitness programming, and hourly reservations.

• Assists Senior Amenities Manager in planning and organizing social events to foster community among tenants.

• Assists Senior Amenities Manager with executing tenant booked events.

• Collaborates with internal teams to support business requirements, follow established procedures, and provide feedback on workflow improvements.

• Maintains reports and documentation as assigned to support day-to-day operations.

• Manages day-to-day cleaning, towels, restocking, and kitchen tasks to ensure a clean and orderly environment.

• Supports vendor communication and coordination tasks as directed.

• Monitors reception and access-related activity and reports unusual or concerning situations promptly.

• Maintains confidentiality and professionalism when handling member, visitor, and company information.

• All other duties as assigned

POSITION QUALIFICATIONS

• Applies sound judgment to routine situations, follows established procedures, and resolves issues while escalating more complex situations to leadership or appropriate partners.

• Knowledge of customer service, front desk operations, hospitality or wellness environments, and basic administrative processes.

• Strong interpersonal, communication, and organizational skills with the ability to manage multiple tasks and provide high-quality service.

• Ability to provide a professional and welcoming experience, manage multiple requests, maintain attention to detail, and work both independently and collaboratively.

POSITION REQUIREMENTS

• High school diploma, GED, or equivalent required.

• 3 – 5 years of customer service, hospitality, receptionist, administrative, wellness, or related experience preferred.

• Experience in a customer-facing, event, or service-oriented environment.

• Strong verbal and written communication skills with a professional and approachable demeanor.

• Ability to manage multiple priorities while maintaining organization and attention to detail.

• Basic proficiency with Microsoft Office, email, and general computer systems.

• Ability to work a flexible schedule, including evenings, weekends, or adjusted shifts based on business needs.

KEY COMPETENCIES

• Communication: Effectively communicates information clearly and professionally, adapts messaging to the audience, and builds positive working relationships with residents, guests, and team members.

• Planning & Organization: Manages time and priorities effectively, adapts to changing needs, and executes tasks with attention to detail and accuracy.

• Problem Solving: Identifies and addresses routine issues using sound judgment, collaborates with others as needed, and escalates more complex situations appropriately.

• Culture & Ethics: Demonstrates integrity, professionalism, and respect in all interactions, contributing to a positive and inclusive environment aligned with organizational values.

• Technical Skills: Demonstrates the skills and knowledge needed to perform role responsibilities effectively and collaborates with others to support team and organizational goals.

• Leadership + Accountability: Demonstrates accountability by setting and meeting expectations, taking ownership of responsibilities, building positive relationships, modeling organizational values, and adapting effectively to change.

WORK ENVIORMENT

• Bedrock is an in-person, five-day-a-week workplace. All team members are expected to work on site Monday through Friday during standard business hours, unless otherwise specified by their role or designated shift.

• Some roles may have flexibility to work remotely on Fridays, based on the nature of the work and business needs. This flexibility is granted at the discretion of the Company and may be adjusted at any time.

• Prolonged periods of sitting and computer use; occasional movement between buildings; ability to lift up to 15 lbs. occasionally.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.

Disclaimer

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

Bedrock is an equal-opportunity employer