Global Employee Experience & Engagement Practice Leader

Global Employee Experience & Engagement Practice Leader

Mercer's Employee Experience & Engagement practice sits at one of the most consequential intersections in modern business: how organizations understand, energize, and unlock the performance of their people. For years, the category has been defined by surveys — instruments that measure sentiment, benchmark scores, and report findings. That era is closing. Clients no longer want to be told what their employees think; they want to know what to do about it, what it's worth, and how AI is reshaping the answer.

We are hiring a Managing Director/Partner to lead this practice globally and take it into its next chapter: from product-led survey provider to the category-defining advisor on workforce intelligence and human performance. P&L for the practice sits in our regions, where it belongs — close to clients and markets. This role leads the practice itself: its strategy, its solutions, its thought leadership, its global partnerships, and the capability of its people. Success will be measured by whether the regions hit and exceed their goals because of what this leader builds, ships, and influences.

What you'll own

Global practice strategy and direction. You will set the strategic agenda for the practice worldwide and sit on the global Talent Advisory leadership team — In partnership with the head of Talent, you will define where we play, what we sell, what we stand for, and how we evolve from survey provider to workforce intelligence advisor. You'll define the multi-year roadmap, our partnership and product strategy, and align the practice behind a coherent point of view.

Commercial impact, through the regions. Regional leaders own the P&L; you own the conditions for their success. That means equipping markets with sharper offers, better proposals, stronger sales materials, and the kind of differentiated thinking that wins competitive pursuits. You'll partner closely with regional and country leaders on their largest opportunities, parachute into the pursuits where your presence makes the difference, and hold yourself accountable for whether the practice is growing across the regions — not just in any one of them.

Client delivery and advisory presence. This is not a role that leads from a distance. You will personally engage on our most strategic global client relationships — the CHRO conversations where the question isn't "what does our engagement score mean" but "what should we do about hybrid, about AI adoption, about the productivity and trust gap, about the workforce we'll need in three years." Clients should want you in the room, and your judgment in the work, because of the perspective and rigor you bring.

Solution and offer evolution. You will set the direction for what we sell and how — evolving our solution set so that listening, intelligence, and action sit on a single thread. Expect to work closely with our product, data science, and AI teams to embed predictive and generative capabilities into how clients diagnose issues, decide what to do, and measure what changes. The goal is a practice that's recognizably Mercer in rigor and reach, and recognizably ahead of the market in what it can do.

Capability building across the global community. You will lead the global practice community — the consultants, analysts, and specialists who deliver the work in every region. The capability shift is significant: from survey design and report-out to diagnostics, AI-enabled workforce intelligence, behavioural science, organizational design implications, and measurable business impact. You'll set the bar for what "great" looks like, build the learning paths and certifications to get there, attract senior talent into the community, and make this a practice the best people in the field want to be part of.

Global partnerships and initiatives. You will own the practice's most important external partnerships — technology providers, academic institutions, research bodies — and the global initiatives (flagship research, signature offerings, large transformation programs) that travel across regions and require central stewardship.

Voice and brand. You will be a visible external face of Mercer on the future of work, employee experience, and workforce intelligence — with clients, in the press, on stage, and in writing. We want our point of view to be sharper, more frequent, and more genuinely useful than the category norm, and we want this leader to set that tone.

What we're looking for

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A senior consulting or industry leader (typically 15+ years) with deep credibility in employee experience, engagement, talent, or adjacent workforce domains with a clear point of view of the value employee listening and workforce intelligence can bring to companies.

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A track record of leading through influence in a matrixed global organization — driving commercial outcomes through regional teams you don't directly control. This is a growth focused role.

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Demonstrated wins at the CHRO / C-suite level, with evidence of selling beyond products into advisory and transformation work.

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Personal credibility as a practitioner: someone clients ask for by name because of the quality of their thinking and delivery, not just their title.

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A clear point of view on where employee experience, engagement, and workforce intelligence are heading — including a working fluency with how AI is changing diagnostics, prediction, and the consulting model itself.

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Track record of building global communities of practice and raising capability, not only acquiring it.

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Comfort being a public voice — confident with media, stage, and written thought leadership — while operating within a global brand.

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Global mindset; experience working across the Americas, EMEA, and Asia-Pacific is strongly preferred.

Why this role, why now

The category is up for grabs. The incumbents are defending product positions; newer entrants have technology but lack the depth, reach, and trust Mercer has earned over decades. We have one of the largest client bases, and thus we have the data, the brand, and the appetite to invest. What we want is a leader with the ambition and craft to put it all together — and the standing to be recognized, externally and internally, as a leading voice on the future of EX.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $216,000 to $324,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.