Senior Manager, People & Talent

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits. We're on the lookout for collaborative individuals with diverse perspectives willing to bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.

• Be Customer Obsessed: Prioritize our customer’s success and drive value for them
• Innovate with Agility: Adapt, experiment and take risks
• Deliver Results: Operate with urgency, focus and accountability
• Collaborate Openly: Inclusivity of people, ideas and information
• Operate with Integrity: Do the right thing through transparency and fairness
• Celebrates the Wins: Illuminate accomplishments and recognize one another

Benefits Quick Overview:

• Pay Range: $130,000 - $170,000 (targeting $150,000)
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well! Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 2.5% company match of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.

The Opportunity: The Senior Manager of People & Talent reports to the Chief People Officer, and serves as a strategic HR partner to the business, partnering to ensure people and talent strategies are aligned to business goals. Working as a strategic HR Business Partner, the Senior Manager of People & Talent is responsible for coaching, talent management, change management, recruitment/talent selection and workforce planning. This leader is a contributing member of the Extended Leadership Team, and must be adept at working collaboratively on business issues expanding beyond the human resources domain.

What You’ll Be Doing:

• Through strong and deep relationships, you will provide managers, leaders and team members with coaching, performance management and conflict resolution
• Partner with leaders to identify and anticipate talent needs, ensure accuracy of support structure and develop an effective talent management and succession approach.
• Review, analyze, and provide relevant data on people metrics to include trends and recommendations in order to enhance operational performance and develop strategies for future opportunities
• Influence and deploy practices to increase employee engagement and satisfaction for Team Members at all levels
• Act as a coach and consultant to manage performance, develop leaders, assist with change management and provide positive Team Member relations
• Talent Acquisition: Lead Syncro’s Talent Acquisition process, including identifying internal trends, presenting metrics, best practices and market trends. Leads a hands-on, best-in-class search process, including the direct leadership of the HR & Talent Acquisition Specialist.
• Responsible for the overall Team Member experience at Syncro, including working closely with the People Team and business leaders to identify programs and process improvements to enhance the working lives of our Team Members.

What we are looking for:

• 8+ years of HR Business Partner experience with a background in Recruiting and Talent Acquisition
• Global HR experience is required (European preferred)
• Previous management and leadership experience is required
• AI-forward thinker with experience building with Claude
• Remote working experience in an HR capacity is required
• Demonstrated ability to build strong, trusting relationships and influence peers and leaders - being seen as a trusted advisor.
• Demonstrated capability in translating business needs to support leadership and drive implementation of people programs
• Experience effectively coaching and guiding employees at all levels
• Capacity to solve complex problems with a new perspective and innovative approach
• Substantial experience handling complex employee relations and performance management issues
• 3+ years experience leading Talent Acquisition functions
• Must be a driven and accountable leader with excellent business acumen

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial Zoom call with HR
• Hiring Manager Interview
• HR Team Interview
• Executive Interview

We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview is a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so. To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process.

AI Usage Policy for Interviews:

We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you.

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services. Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/
• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.