Customer Experience Supervisor

At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.

The Customer Experience Supervisor is responsible for leading the daily operations of the Customer Experience team while ensuring exceptional service delivery across phone, email, chat, social media, and emerging digital channels. This role provides direct leadership, coaching, and development for Customer Experience Specialists while driving operational performance, customer satisfaction, employee engagement, and continuous improvement.

The Customer Experience Supervisor partners closely with the Sr. Director, Consumer & Customer Service, Department Training Manager, Principal, Customer Experience Management, Workforce Management, Quality, Medical Affairs, Sales, Marketing, IT, and other business partners to deliver a seamless customer experience aligned with company objectives.

This leader is responsible for fostering a culture of accountability, continuous learning, operational excellence, innovation, and customer advocacy while supporting the organization's transformation from Customer Service to Customer Experience.