Spa Manager

We invite you to join the world of luxury hospitality at Fairmont Doha as our new Spa Manager.

The Spa Manager is responsible for the efficient operation and profitability of the spa by leading a team of wellness professionals, delivering outstanding guest service, and ensuring compliance with health, safety, and luxury hospitality standards. This role involves managing spa operations, supervising employees, monitoring financial performance, promoting spa services, and maintaining the highest levels of cleanliness and guest satisfaction. The Spa Manager collaborates with other hotel departments to enhance the overall guest experience and supports the hotel's commitment to excellence in wellness and hospitality.

Key Responsibilities:

• Oversee the daily operations of the spa, fitness, and wellness facilities
• Lead, train, coach, and motivate the spa team to deliver exceptional guest service
• Ensure all treatments and services meet luxury hospitality and brand standards
• Manage scheduling, staffing, inventory, and supplier relationships
• Monitor budgets, revenue, expenses, and key performance indicators to maximize profitability
• Handle guest feedback and resolve service issues professionally
• Ensure compliance with health, safety, hygiene, and company policies
• Develop promotional activities and collaborate with the sales and marketing teams to increase spa revenue
• Maintain a clean, safe, and welcoming environment for guests and employees
• Prepare operational reports and support strategic planning initiatives

What will you bring to this role?

• Bachelor's degree in Hospitality Management, Business Administration, Spa Management, Wellness Management, or a related field
• Minimum of 3–5 years of management experience in a luxury hotel spa or wellness facility, preferably within an international hospitality brand
• Proven experience leading, training, and developing multicultural spa teams
• Strong knowledge of spa operations, wellness treatments, retail sales, and guest service standards
• Experience in budgeting, financial reporting, cost control, and revenue management
• Proficiency in spa management and hotel property management systems
• Excellent leadership, communication, interpersonal, and problem-solving skills
• Strong organizational and time management abilities with attention to detail
• Knowledge of health, safety, hygiene, and sanitation regulations applicable to spa operations
• Fluency in English; additional language skills, particularly Arabic, are an advantage
• Ability to work flexible hours, including weekends and public holidays, based on business needs
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized