Operations Supervisor – Transporte Aéreo Internacional

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

At World Courier, part of the Cencora family, we are committed to creating healthier futures. As a global leader in specialty logistics, we provide customized transportation and supply chain solutions for the pharmaceutical, biotechnology and healthcare industries, ensuring critical therapies reach patients safely, securely and on time.

Position Summary

The Operations Supervisor is responsible for overseeing daily logistics operations, leading operational teams, managing relationships with key stakeholders, and ensuring shipments are delivered safely, efficiently and in accordance with customer expectations and company standards.

This role plays a key part in driving service excellence, continuous improvement and operational profitability while supporting the development of high-performing teams.

Key Responsibilities

•

Lead and supervise day-to-day operations, ensuring service excellence and customer satisfaction.

•

Oversee transportation, customs clearance and coordination with Airlines, agents and logistics partners.

•

Monitor shipments proactively, anticipating and resolving potential issues before they impact delivery.

•

Ensure compliance with company policies, quality standards (ISO/GxP) and regulatory requirements.

•

Manage operational KPIs, costs and performance metrics to drive efficiency and profitability.

•

Develop, implement and maintain operational procedures (SOPs) and ensure team training and compliance.

•

Support audits, quality initiatives, CAPA management and continuous improvement projects.

•

Build strong relationships with customers, suppliers, customs authorities and key stakeholders.

•

Lead, coach and develop team members through performance management, feedback and training.

•

Partner with Sales and Customer Service teams to support customer needs and identify operational solutions.

•

Provide training and oversee special projects as assigned (e.g., audits, route optimization, process mapping, KPI implementation).

•

Monitor and influence operational vendor performance (customs brokers, airlines, agents and related providers) against service level expectations; lead vendor meetings when necessary and escalate performance issues as required.

.

What We're Looking For

Education

•

Bachelor's degree in Logistics, International Trade, Business Administration, International Relations or a related field.

•

A postgraduate degree in Supply Chain or related areas is desirable.

•

Familiarity with ISO 9001 and ISO 14001 environments (procedures, records, audits, continuous improvement) is preferred.

Experience

•

3–5 years of experience in logistics, operations, customer service or supply chain management.

•

Previous experience leading teams in a fast-paced operational environment.

•

Experience in healthcare, pharmaceutical or specialized logistics is a plus.

Skills & Competencies

•

Strong leadership and people management skills.

•

Excellent communication and stakeholder management abilities.

•

Strong analytical thinking and problem-solving skills.

•

Customer-focused mindset with a commitment to service excellence.

•

Ability to manage multiple priorities in a dynamic environment.

•

Advanced knowledge of Microsoft 365 tools, particularly Excel.

•

English proficiency is desirable.

•

Knowledge of customs regulations and international transportation processes is a plus.

•

Ability to multitask and manage workflow across multiple shipments, vendors, and stakeholders.

•

Strong leadership skills (coaching, delegation, accountability, performance management).

•

Planning, organization, and time management skills.

•

Effective communication and stakeholder management.

•

Ensure relevant and applicable regulations, guidelines, and internal standards are followed; support implementation of new regulations, customer requirements, and operational technologies/process improvements.

Why Join World Courier?

•

Be part of a global organization that directly impacts patients' lives.

•

Work in a highly specialized and innovative healthcare logistics environment.

•

Collaborate with international teams and industry experts.

•

Access development and career growth opportunities within Cencora.

•

Contribute to our purpose of creating healthier futures.

Ready to lead operations that make a difference? Join World Courier and help deliver hope worldwide. 

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier del Peru S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned