Delivery Hero
Lead, Account Management
Job description
As a Lead, Account Management, you will be responsible for maintaining a relationship with the Key Vendors who generate the most business in terms of orders and revenue for foodpanda.
Responsibilities:
Direct, mentor, and elevate a team of Account Managers, ensuring alignment with performance targets and operational excellence.
Drive commercial growth by collaborating with your team to optimize partner performance, unlock new revenue streams, and enhance overall customer satisfaction.
Leverage data-driven insights to evaluate portfolio performance, identify operational inefficiencies, and execute informed strategic decisions.
Develop and maintain strong and trustworthy relationships with all key accounts.
Analyze and identify upcoming needs and opportunities.
Negotiate contracts and close agreements to maximize profits..
Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.
Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.
Forecast and track metrics (e.g. monthly & quarterly sales results and annual forecasts).
Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.
Additional tasks/projects as they arise.
Bachelor's Degree in Business Administration or relevant.
You have at least 4+ years of work experience in a similar role
You are process-oriented and data-driven
Experience with Microsoft Office, especially Excel, or Google equivalents
Your knowledge of the internet and e-commerce sector is solid
You are driven and ambitious.
You are very proactive and could lead independent projects.
Has the ability to perform root cause analysis and build process flows.
You’re very detail oriented and pay attention to all the steps in the process.
Experience of managing a team.
