Corporate IT Lead - Global

FlexTrade Systems is a financial technology Software Company headquartered in Great Neck, New York. We are celebrating 30 years as an industry pioneer and a global leader in broker-neutral trading platforms for equities, foreign exchange, options, futures, and fixed income. FlexTrade has 500+ employees across 10+ offices in North America, Europe, and Asia, and a worldwide client base both from Buy Side and Sell Side business. It is an exciting time to join FlexTrade. Each line of business and region is at a different growth phase. Across its functional teams, FlexTrade is taking bold steps to transform its business and approach to positioning itself for the next growth phase.

At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever-changing environment and technology, bringing integrity to every interaction and we continue to improve, grow together and collaborate as one team. All of these while having Fun truly makes FlexTrade a wonderful place to work.

The Team

The Corporate IT Team’s mission is to provide premier customer service globally and to enable FlexTraders with secure cutting edge, technology solutions to fulfil FlexTrade’s mission – Trade Your Best.

About You

FlexTrade Corporate IT is looking for a Corporate IT Lead to innovate and grow our Corporate Information Technology Services and improve our processes globally. We are looking for an individual who has passion, knowledge, drive, and most importantly, someone who loves what they do and who they do it with!

Responsibilities

• Support Windows, Mac, Android, IOS environments and Linux environments
• Support VDI, Desktop and Laptop environments
• Support M365/Intune/Azure, Jira/Confluence, ServiceNow.
• Lead/ mentor a team of support engineers; take ownership of managing day to day BAU activities
• Develop a team culture of analysing issues and identifying root cause.
• Build/Drive a process-based culture. Own knowledge management (runbooks, troubleshooting guides)
• Establish metrics - KPIs/SLAs. and build reports to measure the effectiveness of the team and operational efficiencies, run service reviews and drive continuous improvements.
• Mange Major Incident, Incident, Problem and Change processes end-to-end (including RCAs and CAB coordination).
• Manage Corporate IT projects including planned upgrades, tooling rollouts and patching.
• Manage vendors and third-party support relationships.
• Own budget planning and spend tracking for end-user and service operations.
• Partner with InfoSec and application teams to maintain stable, secure services.
• Communicate system issues, outages and business risks, including planned downtime and mitigations.
• Conduct research to make evaluations and recommendations Be able to determine the appropriate technical tool to address the client's business needs.
• Ensure compliance with policies, procedures and regulations to ensure sound business operations.