Account Manager, Banking

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Banking:

Serving over 25% of the Forbes 400 Wealthiest Americans, our advisors bring unrivaled insight into the complexities of managing wealth. Our firm is recognized for innovative technology, service excellence and depth of expertise across all aspects of financial planning, including wealth transfer, banking, lending, insurance, investments, tax management, philanthropy, family communication and more. Today, we manage more than $1.3 trillion in assets (as of September 30, 2023) for our clients.

Northern Trust customizes and executes complex credit facilities through a variety of assets and structures, including commercial real estate, private operating businesses, marketable securities, alternative investments, private stock, executive aircraft, yachts, fine art, life insurance, and subscription & capital call facilities.

The Account Manager supports the Banking Practice within Wealth Management and is an integral member of the team, helping enhance existing client relationships and supporting new relationships and contributing to the ultimate success of Wealth Management. The successful candidate will provide the Banking Advisors and lending team with support for a variety of items, including but not limited to, client development and relationship management, coordinate loan documentation and loan closings, conducting due diligence and underwriting for a variety of credit facilities and other related transactions. The Account Manager will manage and drive processes acting as a liaison between the client and team, and assist in monitoring financial covenants and financial reporting, reviewing third party reports and loan documents, and completing ad-hoc assignments.

Account Manager, Banking

Under general supervision (but works independently most of the time) responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Private Bankers in business development; creating client presentations and coordinating with the servicing team. Resolves all types of operational or processing issues and help drive additional depository & treasury business with new and existing clients.

The key responsibilities of the role include:

• Works effectively with Banking Advisors, clients, and in some cases outside legal counsel to coordination the creation and review of legal documents for loan transactions.
• Possesses and develops deep knowledge of loan documentation and internal protocols regarding loan documentation. Works with other internal departments to efficiently book loans on the system.
• Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up.
• Acts as resource for the relationship servicing team for highly complex WM relationships.
• Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and clients to facilitate service changes
• Identifies service efficiency enhancements, process improvements, and service delivery.
• Work with Lending team to develop understanding of credit underwriting protocols to assist banking team with coordination and review of loan underwriting.
• Communicates with clients regularly to inform them of account set-up or status, overdrafts, document requests or other information.
• Develops and maintains working knowledge of loan types, services, financial statements and documentation required to monitor client relationships

Qualifications

• 5+ years’ experience, or equivalent, in financial servicing/accounting fields with client servicing background
• Knowledge of banking products and services is required
• Knowledge of internal banking functions. Analytical, problem solving and organizational skills required

In office

This is an office-based position and for the effective performance of this role, the duties and responsibilities must be carried out onsite, 4 of the 5 days a week. 2398 E Camelback Rd, Phoenix, 85016

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.