Srsdistribution
Office Coordinator
Job description
Position Purpose:
This role provides administrative support to the branch operations. Streamlining procedures and managing daily office operations to boost efficiency. The position ensures smooth collaboration between sales, the warehouse and drivers while maintaining high standards in invoicing, cash handling, and customer service.
Key Responsibilities:
Managing office operations to include but not limited to:
Ensure smooth daily office operations by managing supplies, equipment, and reception duties to maintain an organized and efficient environment.
Oversee phone systems by coordinating with corporate and assisting customers to enhance service quality.
Handle invoicing and cash deposits accurately by reconciling shipping documents, scanning records, and ensuring timely financial reporting.
Manage accounts receivable through payment processing, ServiceNow requests, and branch coordination to maintain accurate financial records.
Support compliance and customer satisfaction by securing insurance certificates, resolving inquiries, and conducting accounting research.
Streamline purchasing by reviewing receiving reports, managing shipment labels, and aligning purchasing with inventory records.
Coordinate fleet operations by tracking I-Pass logs, scheduling maintenance, and maintaining compliance documentation.
Serve as the first point of contact for customer account inquiries, ensuring timely resolutions and supporting collaboration across sales, operations, and warehousing
Direct Manager Direct Reports:
This position will report directly to the Office Manager or Branch Manager. There are no direct reports under the Office Coordinator, as this role does not include official supervisory responsibilities. The position requires efficient collaboration with multiple departments, including operations, sales, and the warehouse to ensure streamlined processes and exceptional service delivery.
Travel Requirements:
Minimal to no travel is expected for this position.
Physical Requirements:
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
This primarily office-based role involves both sedentary and active tasks essential to efficient operations. It requires extended periods at a workstation using standard office equipment, along with regular verbal and written communication. Occasional lifting of items up to 25 pounds and mobility within the office are necessary to support daily functions and team interactions.
Recognizing the diverse needs of our workforce, SRS Building Products is committed to providing reasonable accommodations that enable individuals with disabilities to perform these essential functions and thrive in the workplace.
Working Conditions:
Office/branch environment. The standard working hours will be adhered to unless stated otherwise.
Fast-paced, deadline-driven office role requiring regular on-site presence to manage daily operations across supplies, bookkeeping, reception, and equipment. The position supports cross-functional teams—including operations, sales, customer service, and warehousing—ensuring timely, accurate support. While primarily office-based, occasional remote coordination with corporate teams is needed. Success in this role depends on efficiency, precision, and a proactive, multitasking approach.
Minimum Qualifications:
Industry Experience with a background in building products or construction is a plus.
Strong customer service and communication skills
Independent, multitasker, and team-oriented
Highly organized with strong problem-solving abilities
Detail-focused with accurate data and document handling
Proficient in Microsoft Office (Word, Excel, Outlook)
Familiar with accounting software (preferably Agility)
Experienced with phone systems and office equipment
Able to lift and handle office supplies
Adaptable, discreet with confidential info
Deadline-driven with a strong sense of urgency
Preferred Qualifications:
Skilled in ERP systems (especially Agility), Microsoft Office (Excel, Word, Outlook), and financial reporting. Strong background in bookkeeping, customer service, and cross-functional communication. Experienced in fleet and logistics coordination, inventory control, and process improvement. Known for problem-solving, multitasking, and maintaining accuracy under pressure.
Minimum Education:
High school diploma or equivalent.
Preferred Education:
Degree in Business Administration or relevant field.
Minimum Years Of Work Experience:
At least two years of experience in an administrative or similar position.
Certifications:
None required.
Certifications like CAP (Certified Administrative Professional) or MOS (Microsoft Office Specialist) can be advantageous.
Competencies:
Strong communicator with the ability to collaborate across departments and with external stakeholders, ensuring clear and effective information flow.
Highly organized, managing multiple administrative tasks such as invoicing, fleet scheduling, and record-keeping with precision and efficiency.
Customer-focused, resolving inquiries and account issues with professionalism to build lasting relationships.
Tech-savvy, proficient in Agility, ServiceNow, and Microsoft Office for financial processing, reporting, and data management.
Detail-oriented, ensuring accuracy in bookkeeping, reconciliations, and invoice handling while proactively correcting discrepancies.
Skilled in accounting research, payment processing, and operational problem-solving.
Fleet operations, coordinating maintenance, compliance, and documentation to support logistics.
Team player, contributing to a collaborative work environment and shared success across functions.
Job Location:
Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.
