Network Operations Center Specialist

The work we do matters!

Hiring Agency:

Administrative Services - Agency 65

Location:

Lincoln, NE

Hiring Rate:

$24.074

Job Posting:

JR2026-00027690 Network Operations Center Specialist (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:

This is the third level of professional in the Network Operations Center series. Work requires general proficiency in network operations, security and user support and is conducted under limited supervision. Positions may troubleshoot problems that do not follow established patterns, so the cause is not obvious and established protocols do not work. Provides off hour Tier 1 and some Tier 2 Service Desk support for 24/7 state agencies.

Positions carry out defined work procedures and processes, using judgment to select the most appropriate technical guidelines and adapt them to accomplish new and complex tasks. Trains technical staff in standard policies and work processes.

Decision making involves the same pre determined questions and protocols; however, the complexity of decisions are greater involving program parameters, related protocols from other applications, timelines and personnel impacted by the decision. Judgment is used in escalating problems, contacting vendors or supervisors, communicating outage/remediation and emergency change information to users to maintain positive collaborative relationships, researching and planning various mitigation strategies, and documenting effective measures

Look at what we have to offer!
• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% (that's not a typo!) state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment
At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!

Job Duties:

Monitors a wide variety of information and network systems including, but not limited to, telecommunication circuits,LAN/WANsystems,routers,switches,firewalls,VoIPsystems,servers,storage,backup,operatingsystems,and core applications using diagnostic programs on networks to pinpoint problems and monitor overall networkhealth. Isolate potential security vulnerabilities and provide data analysis to assist in incident resolution. Performs complex troubleshooting, fault isolation, root cause analysis, and incident management supporting IPnetworks and network hardware, ethernet, switches, routers, digital signaling, circuits, and relateditems/equipment.Resolvesoutagesbyisolatingprogramsandescalatingtoappropriatetechnicalpersonnel.Notifyusers and vendors of change management, issues, outages, and remediation status. RespondtoTier1LevelandlimitedTier2LevelServiceDeskrequestsfortechnicalsupportfromstateusers.Prioritize incidents in accordance with agency business requirements, OCIO policies and operational impact.Document all actions in accordance with standard policies and procedures. Createandmaintainreportsonusageofbandwidth,utilizationofservers,uptime/downtime,andothercrucialelements. Performbasicsystemstestingandoperationaltaskswhichmayincludeinstallationofpatches,networkconnectivitytesting, script execution, etc. DevelopanddocumentstandardoperatingproceduresforusebyNetworkOperationsCenterstaffincludingdevelopment of processes to ensure consistent execution of repeatable tasks.

Requirements / Qualifications

Minimum Qualifications: Associate degree in computer science, information technology, or relevant field. Three years experience working in a Service Desk or Network Operations Center with networking equipment and protocols environments. Experience may be substituted for education on year-for-year basis

Other: Regular and Reliable attendance is required.

Work Shift: Tuesday - Saturday 10:00pm-6:00am

Knowledge, Skills and Abilities:

Knowledge of: IT network design, planning, and analysis; server operating systems and network devices; networkmonitoringsystemsandcybersecurity;businesscontinuityandtechnologyrecoveryprinciplesandprocesses.ITILService Management and Change Management. Lean Six Sigma.

Skillin:diagnosingandresolvingcomplexnetworkswitchingandroutingissues;usingnetworkmonitoringandmanagement tools in a large scale environment; troubleshooting infrastructure problems/risks.

Abilityto:troubleshootwithcapturetoolsandnetworkprotocolanalysis;defineandcreateprocessdocumentation;communicate technical concepts to non technical employees; manage and prioritize multiple incidents withpotentially competing priorities; effectively communicate over the phone, via email, IM, mass notification and inperson; serve as technological resource to others; make independent decisions after evaluating numerousalternatives; effectively and consistently provide customer service and satisfaction.

If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.