Public Safety Coordinator (Temp to Hire)

SFJAZZ is looking for a new team member who will play a key role in shaping the daily experience of our vibrant and dynamic organization. As a Public Safety Coordinator, you will be the welcoming face and first point of contact for our internationally renowned artists, valued staff, contractors, and vendors. This position offers an exciting opportunity to be at the heart of our operations, ensuring everything runs smoothly and efficiently.

We’re looking for a professional, friendly, well-informed, and highly organized individual. The right candidate will thrive in a fast-paced environment and manage multiple priorities while maintaining a warm and professional demeanor. If you enjoy being in the center of the action and have a passion for creating positive first impressions, this role is for you!

Responsibilities

• Welcome and assist artists, agents, and their crews with a friendly and professional attitude as a representative of the SFJAZZ team.
• Track and maintain accurate records of contractor and visitor sign-ins/logs.
• Manage and distribute the return of temporary keys and badges.
• Handle incoming mail and packages (e.g., USPS, FedEx, UPS) and ensure proper delivery or pick-up by the respective parties.
• Monitor the exterior camera system to maintain security, enforce parking regulations in designated areas, and ensure the driveway remains clear for the SFJAZZ van. Coordinate with local authorities (SFPD) as needed, adhering to SFJAZZ protocols.
• Coordinate and communicate with staff from the B-side Restaurant partner.
• Secure and open the lobby daily according to operational needs.
• Identify, report, and document any unusual activities or security concerns.
• Address and report facility maintenance issues (e.g., lighting, plumbing) to appropriate staff.
• Perform additional tasks and responsibilities as assigned.

Qualifications

• Excellent verbal, communication, interpersonal and customer service skills.
• Highly organized, team worker, with the ability to stay calm under pressure while maintaining open communication.
• Commitment to and ability to articulate the SFJAZZ Vision, Mission and Values.
• Superior customer service skills.
• Availability to work variable schedules, including days, evenings, weekends and holidays.

Work Schedule and Conditions

This position offers full-time hours, coverage primarily for swing shifts during show nights, with additional shifts as needed. The schedule requires consistent evening and weekend availability, along with occasional daytime and overnight (graveyard) shifts to accommodate the diverse needs of events. The roll is temporary for three to six months, with the opportunity to become a regular full-time staff of SFJAZZ. This role does not offer benefits during the temporary period.

The SFJAZZ season generally operates on a performance schedule of Thursday-Sunday, in addition to rentals and education events which are typically held Monday-Thursday, generally late September through early August.

Physical requirements include ability to safely navigate stairs, extended periods of time standing, working in dark environments and lifting up to 35 pounds.