Overnight Intermodal Dispatcher

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At Zelh, we're looking for an Intermodal Overnight Dispatcher who thrives in a fast-paced logistics environment and enjoys solving operational challenges in real time.

In this role, you'll be responsible for managing a fleet of 10–15 intermodal drivers during overnight operations , ensuring freight keeps moving efficiently while providing seamless support between day and night shifts. Your success will be measured by your ability to maximize equipment utilization, minimize driver downtime, coordinate container movements, and proactively resolve issues before they impact customers.

If you're highly organized, enjoy multitasking, think several steps ahead, and are passionate about transportation operations, we'd love to meet you.

Responsibilities

As an Overnight Dispatcher, you'll play a critical role in keeping daily operations running smoothly by:

Dispatching and managing 10–15 intermodal drivers during overnight operations.

Supporting both drivers finishing their day and those beginning their shifts.

Coordinating driver schedules to maximize productivity and reduce idle time.

Monitoring shipments and proactively resolving operational issues.

Ensuring drivers receive timely load information and instructions.

Communicating with drivers primarily through our texting and communication platforms.

Tracking shipments, containers, and driver progress throughout the night.

Updating shipment statuses and operational records within our TMS.

Monitoring incoming operational emails and taking immediate action when required.

Coordinating with customers, terminals, depots, and rail providers to ensure smooth freight movement.

Escalating critical issues and communicating operational updates to the daytime team.

Driving Operational Efficiency

One of the most valuable parts of this role is identifying opportunities to improve operational efficiency.

You'll work to minimize empty miles and maximize equipment utilization by creating reload opportunities , including:

Unloading import containers and immediately reloading export containers.

Coordinating lift-off and lift-on operations at the same customer facility whenever possible.

Planning efficient hauls that reduce unnecessary driver movement.

Helping create operational synergies that improve profitability and customer service.

These efficiencies directly contribute to our team's performance and are recognized through an additional bonus program.

Systems & Tools You'll Use

You'll work with a variety of logistics systems and customer platforms, including:

Transportation Management

Profit Tools (TMS)

Rail Tracking Platforms

BNSF

Union Pacific (UP)

Canadian National (CN)

Canadian Pacific (CPKC)

Norfolk Southern (NS)

CSX

Responsibilities include

Tracking containers across rail websites.

Updating shipment statuses inside our TMS.

Verifying container availability and releases.

Customer Portals

Examples include

BLUME

IMC

OOCL

ONE

(Don't worry-we'll train you on each customer-specific portal.)

Driver Communication

Intermedia texting platform

Phone communication when needed

Driver Tracking

Motive (ELD)

Used for

Driver tracking

Shipment visibility

Sending ETA updates to customers

Other Daily Responsibilities

You'll also manage

Container pickup notifications

Rail billing submissions

Export and empty container releases

Depot release requests

Rail lift fee coordination

Street turn requests

Customer update emails

Live Excel tracking sheets and operational reports