Benchmark
Restaurant Supervisor (Working Supervisor)
Job description
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people.What you will have an opportunity to do:
The Bradley is looking for a Restaurant Supervisor to support the daily operations of its restaurant and bar venues (Birdie's and Arbor) while actively working in service as a bartender and/or server. This is a hands-on leadership role responsible for ensuring exceptional guest experiences, smooth shift execution, and consistent service standards across outlets.
This position leads from the floor and is expected to remain fully engaged in guest-facing service while guiding and supporting the team in real time.
Essential Functions:
Working Supervisor/Service Leadership
- Actively perform bartender and/or server duties during all scheduled shifts
- Lead by example through exceptional guest service, engagement, and hospitality execution
- Step into active service stations during peak periods to support flow and guest experience
- Maintain a strong presence on the floor, ensuring attentive and personalized service
- Demonstrate full knowledge of beverage program and menu offerings to support guest engagement and sales
Shift Oversight and Daily Operations
- Support opening and closing duties for restaurant and bar operations
- Assist in coordinating floor coverage, section assignments, and service flow
- Ensure consistent execution of steps of service and brand standards
- Communicate in real time with culinary and bar teams to ensure smooth service execution
- Assist with POS accuracy, cash handling procedures, and end-of-shift reconciliation
Guest Experience and Service Recovery
- Engage directly with guests to enhance their experience and anticipate needs
- Resolve guest concerns quickly, professionally, and with ownership
- Ensure all guest interactions reflect The Bradley’s service culture and standards
- Support real-time service recovery to maintain guest satisfaction and loyalty
Team Support and Coaching
- Provide real-time coaching and guidance to bartenders and servers during service
- Assist with onboarding and training new team members through hands-on support
- Reinforce service standards, cleanliness, and beverage presentation expectations
- Promote teamwork, accountability, and communication across all shifts
Operational Support
- Ensure bar and service areas are fully stocked, clean, and organized
- Assist with inventory control, requisitions, and product rotation
- Support compliance with sanitation, safety, and alcohol service regulations
- Maintain awareness of cost control, portioning, and waste reduction during service
Marginal Functions
- Assist management with scheduling feedback and shift coverage needs
- Support execution of promotions, events, and seasonal programming
- Participate in pre-shift meetings and team communication huddles
- Provide feedback on guest trends, service challenges, and operational opportunities
- Assist with administrative or additional operational tasks as needed
What are we looking for?
- Someone with an engaging, welcoming personality and a strong guest service focus
- Must meet Indiana Alcohol and Tobacco Commission (ATC) requirements for responsible alcohol service; certification may be required or obtained upon hire
- Knowledge of current beverage trends, including mixology, wine, beer, cocktails, and spirits preferred
- Someone who can confidently describe menu offerings, make recommendations, and support sales through guest engagement
- Someone with 2-4 years of bartending experience in a high-volume and/or upscale environment preferred
- Someone with the ability to lead and support a team during service in a fast-paced, guest-facing environment
- Someone who can remain effective under pressure while actively contributing to and guiding team execution on the floor
- Someone with a passion for delivering exceptional guest experiences and fostering a positive, team-oriented service culture
- Someone with strong communication skills and the ability to interact professionally with guests and team members
Compensation:
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$Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
