Member Service Specialist - St. Cloud

Financial Freedom Happens Here - and it starts with YOU.

At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you.

As a Member Service Specialist (Universal Banker) for our St. Cloud branch, you'll be the first step in helping our members live financially free!

Your Role in Our Mission

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Serve as the go-to resource for members by handling all teller and platform transactions accurately and efficiently.

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Open new accounts and recommend relevant products and services based on members' unique financial needs.

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Build trust and deepen relationships through consultative conversations that lead to long-term financial success for our members.

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Proactively refer solutions including deposit accounts, loans, investment and insurance products, and digital banking tools.

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Actively generate loan opportunities through inbound, outbound, and referral-based efforts.

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Deliver prompt support for service-related needs such as account maintenance and problem resolution.

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Promote and educate members on self-service tools including online banking, mobile apps, and ATMs.

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Serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody.

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Maintain compliance with policies, procedures, and security protocols while supporting the branch team in achieving goals.

What Makes You a Great Fit

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Demonstrated success in a member-facing role.

• Previous banking experience required.
• Previous lending experience required.

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Strong knowledge of FAIRWINDS products, services, and digital platforms.

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You lead with care and know how to listen and respond to members' needs.

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Comfortable navigating both transactional and consultative responsibilities in a fast-paced environment.

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Confident in your ability to cross-sell, handle objections, and educate members.

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Proven track record of achieving individual and/or branch goals.

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Excellent communication, problem-solving, and organizational skills.

A Culture of Care and Reward: You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Eligible for a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey's SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It's your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members' lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we're nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes' 2024 Best-in-State Credit Unions and one of Orlando Business Journal's Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!

FAIRWINDS is an Equal Opportunity Employer.