Online Communities System Admin/Business Analyst

Online Communities, System Administrator

The Ounce of Prevention Fund is one of Chicago’s most energized, future-focused organizations devoted to early childhood development.

Our mission is to improve the life chances for low-income children through programs, training, research and advocacy.

We are recruiting individuals who want to join us in this mission and share a commitment to our core values of appreciation & respect, empowerment, diversity, excellence, learning and communication.

We offer a competitive salary and benefits package, including 401(k); tuition reimbursement and professional development opportunities; flex work hours and work-from-home options; and paid parental leave.

Reporting directly to the Director of Knowledge Sharing and IT you will:

• Drive and manage multiple technology projects, including organization-wide knowledge and content management, collaboration, and online community system projects.
• Administer and configure the application platforms.
• Lead systems analyses and implementation in support of strategic IT and Knowledge Sharing road maps.
• Understand the business challenges and opportunities of the organization, and identify improvements in systems and processes.
• Stay abreast of emerging technology trends for knowledge management, collaboration and online communities.
• Manage business requirements, business needs, and business stakeholders from all divisions of the Ounce.
• Write, modify, and troubleshoot HTML/CSS and other code to meet project and user requirements across systems.
• Verify and test platform upgrades and oversee upgrades.
• Develop workflows and triggers to support content management, community management, and other processes.
• Enforce information management policies and agreed upon governance across platforms
• Create and maintain platform site and design security/access permissions.
• Implement and educate staff on design standards and governance structure for the knowledge sharing platforms.
• Implement and maintain platform analytical tools to measure user experience, adoption, engagement, and content search based on agreed upon metrics.
• Compile reports on platform use and search optimization opportunities that is delivered to business partners in easy-to-digest dashboards.
• Develop operational processes, methodologies and associated training related to external and internal KM and online communities projects.
• Manage inquiry cases submitted by users and organizational partners following agreed upon SLAs (service-level agreements).
• Create and keep up-to-date organization-wide tutorials, user documentation, guides and training on the more technical aspects of online communities and knowledge sharing tools in order to scale and distribute the management of various platforms.
• Open cases with vendor customer support and work with external consultants and firms to oversee technical development and custom work.

Qualifications include

• B.S. in Information Technology, Web Design, Knowledge Management, Engineering, Computer Science, Management Information Systems or equivalent work experience
• 3-5 years experience and skills managing technology projects
• 2-3 years eliciting end user requirements, documenting business processes and requirements analysis
• 1-3 years administering and configuring cloud based application platforms
• 1-3 years experience building analytics reports and dashboards for business stakeholders
• Demonstrated business case and vendor management skills in the online community, knowledge management, social business, or content management areas Broad knowledge of technology solutions and packaged/cloud based applications

Last but not least we offer some great perks

• Work from home options for qualified employees plus flexible hours.
• Tuition reimbursement, competitive salary and benefit packages, employer contribution towards your 401k, and much more.