Technical Support Assist - FWS ONLY

Technical Support Assist - FWS ONLY

Department: OIT General

Location: Wellesley Hills/Framingham

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary

The ideal candidate will join a vibrant educational community, and have a desire and ability to serve a population of students with various needs and backgrounds. This is a part-time, student employment position with no benefits.

As a member of the End User Services team, this individual provides technical hardware/software support for client computers and other technologies within MassBay. This individual provides courteous, timely, and effective assistance to students, faculty and staff, including classroom, lab, and event support.

Key Responsibilities and Duties

• Monitor and resolve IT help desk ticket requests and incidents;
• Support computers and peripheral equipment using a variety of operating systems and applications;
• Maintain and install all software applications related to MassBay computing;
• Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium;
• Provide routine computer, printer, and peripherals maintenance;
• Provide computer software and hardware orientation for students;
• Make necessary arrangements for outside repair as needed;
• Provide back up coverage for the College Copy Center;
• Perform other duties as assigned.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Required Qualifications

• Consistent and reliable work habits;
• Problem-solving skills;
• A willingness to always learn new things;
• No Experience Necessary; and
• Ability to proofread with accuracy.

Preferred Qualifications

• Sensitivity and commitment to the goals of Affirmative Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need.

Additional Information

Salary Range: $19 - 20 per hour

Classification: Student

Source of Funding: Federal Work Study

Deadline: January 5th, 2026 or after that until filled.

To Apply: Please include a letter of interest and resume with your online application.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.