Key Account Executive (Retention and Upselling)

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams

......and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing

• Responsible for managing customer accounts effectively, providing great experience to customers, and delighting customers while building rapport and loyalty by keeping close contact.
• Maintain an accurate record of client engagement.
• Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp/Telegram chat.
• Provide great customer experience through a consultative approach.
• Be a strong team player and support company directions & goals.
• Take ownership of your own performance by evaluating key metrics.
• Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions.
• Work location: Remote
• Working hours: Monday - Friday (12PM - 9PM).

To be successful in this role, you will need to have

• Possess at least 2 years of relevant experience in Account Management / Customer Service / B2C Sales in any industry.
• Good command of English, Mandarin and Bahasa Malaysia.
• Excellent communication skills & interpersonal skills.
• Good negotiation skills with the ability to resolve issues and customer concerns.
• Sense of ownership and pride in your performance and its impact on the company's success.
• Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting.
• A proficient communicator with a consultative sales approach.
• Self-motivated and possess aggressive sales personality in achieving quantitative results.
• Good attitude with hunter mentality.